IT Technician First Line Support 16041

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in ensuring the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.
Assignment Overview
IT Technician – First Line Support
What You Will Work On
Troubleshoot and support IT-related issues for both hardware and software
Manage tickets in the customer's incident management system
Install and configure computers, printers, and other IT equipment
Provide end-user support in Microsoft 365 and other applications
Create and maintain user documentation and instructions
Collaborate with Second Line, Operations, and third-party vendors for escalated issues
Help define routines and processes for efficient IT support

What You Bring
Strong communication skills and customer service orientation
Proactive, solutions-oriented, and driven
Ability to work independently and in team settings
Interest in developing within IT support and end-user services
Basic knowledge of Microsoft 365 and common IT hardware/software