IT user support

The service unit has the task of offering Biashara's clients easily accessible and
needs-adapted service and support. The unit handles the areas of telephone service, IT
Helpdesk, service center and IT user support.
Periodically, we need reinforcement in our Service Center and we are looking for you
who:
The tasks will include:
• Answer questions of a general nature that are asked to Biashara in all channels.
• A special emphasis is placed on information and enlightenment regarding IT
issues.
• Telephony and exchange service as well as telecommunications administration.
• Delivering world-class IT support
• Sales of products.
What are we looking for?
• 9-10 years of experience in a similar role
• Previous experience as a web administrator with printed media.
• Experience supporting Cloud and Iaas, PaaS, SaaS Applications and SSO,
including Google G Suite.
• Previous experience with hardware and software maintenance.
• Experienced in supporting macOS, Unix and Windows-based systems and love
to give personal, customer focused support to help people solve technical
problems.
• Experience with VPNs
• Extensive knowledge and interest with networking (LAN/WAN/WLAN/) and
IT security.
• Previous experience


Other skills needed
• Service-oriented and solution-oriented.
• Committed and energetic.
• Experience with WordPress
• Flexible, able to quickly switch between tasks
• Ability to gather information and stay up to date
• Ability to lead conversations and create good relationships
• Knowledge in web development
• Fluent in English, verbal and written.
• Fluent in Spanish, verbal and written.
Who are you?


To thrive in this role, we believe you are a curious person with the ambition to learn
new stuff and dive into new technologies and tools.
You are an analytical troubleshooter. Working in a team motivates you, and you like
to actively collaborate with people around you to find solutions to problems.
The most important factor is having the right attitude, being adaptive and not afraid
of change since we are a fast-growing company.