Key Account Manager - Remote

Cleura is one of the leading European providers of IT infrastructure services based on Open Source. Our company provides public, compliant, private, and hybrid cloud solutions based on OpenStack and has data centers worldwide. We are a fast-growing company & European leader in infrastructure as a service. We love having fun and working hard. We live to get that smile on our customer's faces when we solve a problem or simply provide something better than expected. That's why we go to work the next day.
Cleura is part of Iver, meaning that we have more than 1200 colleagues to support us in reaching our goals of becoming the primary European IaaS alternative.
What's this gig about?
Our mission is to have the most satisfied and cloud native customers and we are looking for a strong relationship-builder and growth agent to join our team as a Key Account Manager. We want you to be passionate about technology and customers. You are having a truly entrepreneurial attitude that will be crucial for this role, we are building a new organization for long-term growth. If you succeed in this role, there are good career opportunities within Cleura and Iver Group.
What will I be working on?
You will be responsible for making strategic engagement decisions to retain and develop growth tactics with our most important customers, in the form of expansion sales, upselling/cross-selling.
You will ensure that our customers use Cleura Cloud infrastructure and services at full potential, with everything from integrations, best practices to training opportunities.
Track customer accounts to identify churn risk and work actively to prevent that risk.
Collect and analyse customer needs and feedback. Present findings and initiatives internally.
Together with our customers, develop and improve ways of working with customer satisfaction.


What should I bring?
You should have experience in, and a clear understanding of, the process of creating trust and growth with customers in a modern, agile, solution-driven engagement.
Obsession with customer experience and success.
You should have the confidence to challenge customers to think about their transformation and embrace change.
Fluent communication skills in English - spoken & written. We document everything, so this is important to us.
You should be comfortable externalising technical information in a promotive manner.


Everything else — everything that follows — is a bonus.
Experience within sales and transformation-driven solutions from the As-A-Service industry
Experience in communicating the values of open-source and regulatory compliance
Profound practical IT experience, especially expertise with presentation and spreadsheet tools
Proven track record of having successfully applied data analysis methods to generate customer growth results
Proficiency and current experience with agile methods and tools, such as, Kanban, Lean, Jira, Asana, etc.


Educational background
Nope. Our selection process will consider prior experience and proven skills equal to a master's degree.
Technical Certifications in Cloud technology and Agile methodologies are beneficial.
Who would be my direct manager?
Mikael Nerde VP, Head of Customer Engagement
How's work at Cleura?
We're growing pretty quickly at this stage, in customers, revenue, and headcount. We have recently been acquired by Iver, but continue to operate as a separate unit under the Iver umbrella. That said, we're also solidly profitable. The company has existed for more than 15 years, so don't expect cash-burning startup insanity. This is all a good position to be in, but to be candid, just like any other company, we're not perfect.
As a company, we strive to improve and perfect the structure of how we collaborate and communicate. Still, we're not quite where we want to be in that regard. We have to set a pretty high bar here for ourselves, given that our role in the market comes with a great deal of responsibility. So, we are actively looking for people who come with an open mindset and work hard with our continuous improvement.
Suppose you have specific technical expertise on an issue that another team of colleagues is working on. In that case, you should expect to be asked to contribute your knowledge to solve the problem — just as you will expect to get that same support from them, when you have an issue of your own to resolve.
Cleura has signed a Collective Bargaining Agreement for the Swedish entity and is part of Iver AB.
I'm interested. What's next?
We'd like to hear from you! And we have a few additional questions we would like to ask you. We will start reviewing the applications and invite teh selected candidates for interviews, so make sure you are available.
Ready to go? Then please click the Apply for this Job button below.