Lead Service Engineering IT/DB Specialist

Be part of something altogether life-changing
Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term.
Cytiva is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
Global Service Engineering is as a team responsible for ensuring on-time delivery of service product features, technical publications, initial training, global parts availability, and service process validation.
What You'll Do
Global Services Engineering are involved in all new hardware/software development projects to ensure that our products meet the desired and required design for the service level expected from a modern product. Once a new product has been launched, we are also a natural part in the life cycle management process. We also provide remote and on-site support to our field service engineers when required.
The Lead Service Engineering – IT/DB Specialist will lead Global service support for customer sites and provide support to customer projects through strong understanding and experience of network and SQL database administration. Additional responsibilities include: Leading NPI (New Product Introduction) projects to define and set standards for Networking requirements, supporting control systems and programming for customer related projects and systems maintenance..
Duties include (but are not limited to):
Providing networking and SQL database administration support to Global regional Field Service Engineers through remote and on-site activities
Installing, supporting and administering: Network and SQL databases, Unicorn, Wave/Xuri, software eLicensing and IoT initiatives
Identifying areas where development of local expertise is needed and recommending and providing training to Field Service Engineers
Acting as key contact for Field Service Engineers for defined product range and maintaining on-going communication with Fields Service Engineers and customers and ensuring strong support for the Commercial team
Providing advice to global team on NPIs to ensure continuous development of product quality and serviceability
Providing customers with advice on the use and care of their software and equipment, maintaining a high level of technical and professional customer management skills

Who you are
Bachelor’s Degree in Electronics Engineering, Computer Science or related technological field
5+ years of relevant recent experience in networking administration or a related field
Strong understanding of and experience with networking and SQL database administration and SQL database queries
Experience with operating systems (Windows Server 2003/2008), AutoCAD, MS project, Visio and MS office Suite
Knowledge of networking & firewalls (understand our customer IT needs and work with them to come up with a suitable solution)
Knowledge of Switches, routers and remote connectivity (config and secure connection to the outside world) as well as OPC Servers, OPC Data (UA & DA), OPC Bridge & Tunnellers, DCOM and Data Servers
Familiar with VM’s
Demonstrated ability to handle and resolve difficult technical issues and expert level knowledge in applicable systems
Demonstrated ability to train and mentor peers with an ability to stay calm in pressurized situations and coach people through solving problems
Strong customer-service skills and an ability to work professionally with internal and external customers and employees at all levels of the organization
Strong written and verbal and communication and presentation skills that can effectively
Ability to travel up to 50% of the time based on business need

Desired Characteristics:
7+ years of experience with the repair and maintenance of systems
Knowledge of and experience in the healthcare and/or life science industry or service
Experience authoring/reviewing standard operating procedures / on-the-job-trainings / other controlled documents & demonstrated ability to service systems following industry standards (NFPA, CE Marking)
Prior project or technical leadership experience
Ability to drive improvements in efficiency

When you join us, you’ll also be joining Danaher’s global organization, where 68,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.
Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.
If you’ve ever wondered what’s within you, there’s no better time to find out.
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here