Manager - Service Support Team

Manager - Service Support Team


Strategy & Business Support, a part of Sandvik IT Services (SITS), has the mission to support and coach the SITS organization – aiming to enable self-organizing and agile teams.
Right now, we’re looking for a manager for one of the teams, Service Support, to lead this highly competent and dedicated team. Are you up for the idea of creating excellence within your team and for the whole of SITS, both by leading your team members and by taking an active part in the delivery yourself? Then this might be your next opportunity!
Your mission
In this position, you lead, develop and collaborate with your team to become the center of gravity for all matters in supporting SITS in delivering our IT Services to Sandvik. This includes working with the business and process development, service management and quality You set objectives, targets and development plans for your team and follow up on them. You balance strategic topics with day-to-day planning and execution, and you’re an active part of the daily work of your team.
Other important parts of your daily work:
· Driving cross department collaboration and communities with focus on good stakeholder relations
· Improving ways of working, control, reporting and compliancy to fit self-organizing teams and an agile organization
· Continuous improvements, increased efficiency and value for our service owners and customers
· Development activities and projects to improve SITS

The mission of the team is highly diverse – never a dull day. If you’re reading this with a smile on your face, then you’ll be a perfect fit to this fantastic team!

This position is located in Stockholm (Kista) or Sandviken, Sweden.

Your character
You’re a mature and humble leader, who shows a genuine interest in your team members and in helping them evolve to their full capacity. Being a curious team player with a genuine passion for continuous improvements, you set a good example by taking an active part in the daily work while staying on top of coaching and challenging your coworkers. An important aspect of this is your ability to be inclusive, cooperative and responsive.

While experience with agile methods is beneficial, we’d rather hire you for your soft skills and your customer-centric can do-attitude. Another requirement is, of course, knowledge in the area of IT strategy, quality, business and process development and/or service management. You oversee and study the ability to optimize the way we work and increase the value we add to our customers.

We’re looking for someone with at least seven years’ relevant experience within IT, or an equivalent leading role. We believe you have a degree within business development, service management or similar area. You’re fluent in both written and verbal English, while knowledge of Swedish in considered a big plus.

At Sandvik, we believe that diversity of experience, perspective and background leads to a better environment for our employees, our business and our customers. Learn more about us by visiting our website, LinkedIn or Facebook. We’re looking forward to meeting you!

Send your application no later than May 12, 2021. Read more about Sandvik Group and apply at (Job ID: R0026307).

Contact information
For further information about this position, please contact:
Stefan Willems, Head of Strategy and Business Support, +46 (0)70 610 65 14

Union contacts - Sweden
Malena Rackner, Unionen, +46 (0)26 26 27 48
Fredrik Andersson, Akademikerföreningen, +46 (0)26 26 27 18
Peter Olsson-Andrée, Ledarna, +46 (0)26 26 19 84
For more information about the recruitment process, please contact HR Services, +46 (0)26 261 444.
Recruitment Specialist
Johnny Sjöstrand

We have already decided on which advertising channels and marketing campaigns we wish to use, and respectfully decline any additional contacts.

Sandvik is a high-tech and global engineering group offering products and services that enhance customer productivity, profitability and sustainability. We hold world-leading positions in selected areas – tools and tooling systems for metal cutting; equipment and tools, service and technical solutions for the mining industry and rock excavation within the construction industry; products in advanced stainless steels and special alloys as well as products for industrial heating. In 2020, the Group had approximately 37,000 employees and revenues of about 86 billion SEK in more than 160 countries within continuing operations.


  • Arbetsplats: Huvudkontor och Koncernledning Stockholm
  • 1 plats
  • Tillsvidare
  • Heltid
  • Fast månads- vecko- eller timlön
  • Publicerat: 23 april 2021
  • Ansök senast: 12 maj 2021


Kungsbron 1
Stockholm, 11122

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