Merchandiser support

Our client is a Fintech company smack in the middle of next generation payments and Open Banking. They offer an account to account payment solution to companies that want an easy and quick way to offer incoming and outgoing bank payments for their users. In short: they make it really easy for you to let your users pay and withdraw money while increasing conversion.

OM TJÄNSTEN
As a support agent for our client's, you'll handle tickets from the merchant (ie their customers) as well as end-users with different questions they have, for example regarding a specific transaction or their account. You make sure that their merchants get a good and correct response as fast as possible. You will work closely with the rest of the customer support team (which is part of the product team) and other teams like Finance and AML. A large part of your work will consist of checking payments and working in Excel, other than handling tickets.

As a consultant for Academic Work, we offer great opportunities for you to grow professionally, build your network and create valuable contacts for the future, read more about our consultant offer here:vårt konsulterbjudande.

ARBETSUPPGIFTER
Things you'll be responsible for


* Handling tickets our client's merchants, like what happened with a specific payment, mostly via e-mail
* Checking and matching payments
* Correcting payments
* Escalating and highlighting issues to the tech team and other teams.


VI SÖKER DIG SOM
Things you are really good at


* Proficient in Excel
* Service-minded
* Administration
* Problem-solving


And you are definitely


* You have experience in Merchant Support
* You're open to new working ways and are not afraid to question current structures and ways of doing things
* Fluent in English
* It is meritorious if you are interested in IT/tech


Information about the assignment:


* Start: ASAP
* Full-time
* Göteborg


The recruitment process is handled by Academic Work and the customer's wishes are that all issues concerning the service are handled by Academic Work.

We go through the selection on an ongoing basis and the ad can be shut down before the position is filled if we have moved on to the selection and interview phase. Feel free to apply today!