Muji - Interior Advisor

MUJI was founded in 1980. Its origin was a thorough rationalization of the manufacturing process with an eye to creating simple, low-cost, good quality products. Specifically, we reexamined products through three lenses: material selection, inspection process and packaging simplification. For instance, if you omit the bleaching process for pulp, the resulting paper is light beige in color. MUJI used this paper for its packaging and labels. The ensuing products are remarkably pure and fresh. In notable contrast to the prevailing over-embellished products in the marketplace, MUJI’s products both won great appreciation and sent shock waves not only through Japan but across the entire world.

Reporting to the Store management, the Interior Advisor will ensure that first class personalised customer service is delivered by offering personalised solutions to customer needs, in order to maximise the sales and raise the brand value.

Role and responsibilities
-     Be a concept teller of MUJI philosophy, translating the brand’s ideologies to the customer.
-     Raise brand value with customer service and design knowledge.
-     Develop an in-depth knowledge of Muji’s products, materials and care instructions.
-     Able to offer alternatives and add-on sales.
-     Set up appointments with customers.
-     Set up reports to define targets, number of customers approached and purchases.
-     Hold Q&As sessions, events and seminars within stores.
-     Visit stores to help with displays.
-     Maintain up to date product knowledge.
-     Increase sales using interior design skills and make personalized lay-out proposals to the customers and recommendations regarding furniture and storage solutions for their homes.


Knowledge and skills
-     Interest and passion for interior design.
-     Strong communication skills.
-     Attention to detail.
-     Outstanding customer service skills.
-     Able to work well within a team and to motivate/encourage other team member.
-     Able to adapt to different requests within work environment.
 
Education and experience
-    Design degree highly advantageous.
-    Previous retail experience.
-    Excellent customer service.
 
Additional information
In this recruitment process Muji is working together with Retail Recruitment and the responsible recruiter is Jakob Hemvik.