Networking/Firewalls CSR

Position Networking/Firewalls CSR

Our client is a European Contact Centre, specialised in outsourced CRM-services to leading technology companies. They provide support to companies that would like to outsource their technical helpdesk or customer service function. Their service portfolio varies from marketing & sales support, logistics and fulfilment to technical helpdesk support and customer service. Our client list includes leading producers of amongst others notebooks, network servers, pc's, firewalls, software, multimedia- and connectivity products. The company has successfully provided support in 11 languages to 16 European countries for the past 10 years. Every year since their founding, they have demonstrated a constant growth as well as a track record of success in technical support and Customer Care Implementations.

Key Responsibilities:
Our client offers a job in their international technical support department. In this function you will be helping people solve their problems with hardware/networking/firewall products. You will be solving these problems by phone, by email or on the web board (on-line). Extensive product training comes on the job.

Requirements:
Good hardware knowledge
Good knowledge of operating systems - Windows, Apple, Linux
Good knowledge of 2003 servers/Novell platform
Good networking knowledge
Good knowledge of TCP/IP UDP/IP ICMP subnetting
Good knowledge of Routers, switches, hubs, NIC's gateways etc.
Goede troubleshooting skills in order to establish network problems
Experience in MCSE, CCRNA of Cisco will be an advantage
Good knowledge of the Swedish language
Excellent command of the English language

Location: the Utrecht area.