Nordic Customer Service Team Lead

AkzoNobel has a passion for paint. We’re experts in the proud craft of making paints and coatings, setting the standard in color and protection since 1792. Our world class portfolio of brands – including Nordsjö, International, Sikkens and Interpon – is trusted by customers around the globe. In the Nordics we have commercial operations in all countries, production and development (R&D) sites in Sweden and employee around 1 200 people. Headquartered in the Netherlands, we are active in over 150 countries and employ around 32,000 talented people who are passionate about delivering the high-performance products and services our customers expect. For more information please visit www.akzonobel.com


Are you passionate for both customer service and continuous improvement? Do you have the mindset to exceed customers and organization expectations and value job satisfaction and working balance? Then you are the new colleague we are searching for!

What will you do?
As Nordic Customer Service Team Leader, you are working together with your team of eight people. Danish, Norwegian and Swedish, to ensure the best service to our customers in the Nordics. You will have a coordinating role and take the responsibility to support and improve team performance and together with Customer service manager develop individuals as customer service specialists. Your main tasks are:


• Support and assure the Customer Service Team’s highly professional interactions with customer associated with their order processing, complaint registration, general management and information required.
• Within the team, act as coordinator, plan and organize daily tasks to individual workload to efficiently use available resources best way possible.
• Act as a focal point within the local team, collecting issues and improvement suggestions in order to escalate it to the Nordic Customer Service Manager
• Be the Keyuser for Sales & Distribution in Commercial operations navigating in SAP and AX (Navision) working with regression tests and development in the systems

The position is located at our site just outside Malmö, and you will report to Nordic Customer Service Manager.

Who are you?
As a person you have a strong solid interpersonal and influencing ability with a sense of empathy towards your team members and customers. You are a natural leader and a team player with an open mindset and optimism. You show great ability of discipline and self-confidence in your daily work.

You have well experience within Customer Service/Back Office. You have experience in working with different systems and with good computer knowledge. Today we work with SAP, AX, MS Office, Teams and Excel, among others. You have a passion for continuous improvement and take every opportunity to make processes easier to use. You have a high service level and always work with customers best interest in mind. You need to have good knowledge both in Swedish and English, verbal as well as in writing.

What can AkzoNobel offer you?
At AkzoNobel we offer a warm and inclusive atmosphere where we work together as one to reach our goal of being the reference in color and protection. With focus on diversity and innovation we actively work with our co-workers for you to thrive and continuously develop. This is also the basis to why we were appointed one of Sweden’s Career companies 2022. We offer you an international environment where you will take on rewarding and challenging projects that will broaden your senses and challenge you. You will work with competent and like-minded colleagues who share your attitude and enthusiasm. Welcome to us!

Would you like to join?
We welcome people from all different backgrounds who see sustainability, safety and innovation as important principles. If you have a passion for paint, take the plunge and submit your application already today for your chance to work together with us! We do not accept applications via email or phone.


For more information about the vacancy, please contact Carina Ticak, Nordic Customer Service Manager carina.ticak@akzonobel.com
For more information about the recruitment process, please contact Christina Borin, Talent Acquisition Lead Nordics, +46 76 112 8564