Nordic Technical Support Analyst

Urgent; Nordic Technical Support Analyst position in HP/Microsoft working in a Windows based environment. Salary 32,000.00 Euro per year Technical Support Analyst position in a Windows based environment.

We are looking for 2nd to 3rd level experienced technical people who speak a Nordic language to provide high level support in a technical environment. The suitable candidate will possess strong knowledge of Windows environments and supporting applications on Windows platforms.

This position is not technical support in a call centre mould; it is based on a case to case basis so it is a very challenging role; you will be working as an Analyst with very technical team mates supporting technical minded people and will be expected to continuously study and improve your knowledge.

Description
The objective of the Platform Desktop Analyst is to resolve remote users' IT problems on the Swedish speaking market by means of a remote fix. You will respond to technical minded external clients needing support

Main Responsibilities
The candidate validates customer entitlements and gives high level technical support through information gathering, analytical trouble shooting and problem research
. Resolves customer issues using the tools and systems available
. Completes follow-on actions as appropriate, e.g. dispatch materials, send communications, escalate problems.
. Retains ownership of each case until problem is resolved or resolution is identified
. Observes strict compliance to licensing, copyright and trademark legislation
. Protects confidential, sensitive information and materials

Candidate must have a keen interest in technology with expertise in all of the following
o Windows XP
o Windows Vista
o Internet Explorer 6/7/8
o Windows Media Player
o Deployment
o Active Directory
o Server technology
Desirable
o Windows 7
o Windows Server 2003/2008
o IIS

Languages
Desirable languages would be good English with one or more of either Swedish OR Dutch

The role offers significant opportunities to cross train to other Microsoft product sets for example Sharepoint or Exchange, with access to training materials, training time/facilities and exam vouchers. There are fantastic opportunities to gain invaluable experience with a recognized multinational and a blue chip client base.