Norwegian Speaking Customer Sales Support Representative

Sandvik Mining and Rock Technology (SMRT) is a leading supplier of equipment and tools, services, support and technical solutions for the mining industry and niches such as quarrying, tunneling, demolition and dimensional stone. Our sales function within SMRT constantly meets customers and faces new challenges. An open, approachable attitude is therefore the key ingredient. By challenging traditional ways of working, we always strive to exceed customer expectations and enable them to excel in their business.

We currently have several Customer Support Centers around the world that provide sales support and customer service to all SMRT customers. We are now in the process of building up another Customer Support Center (CSC) that will be located in Järfälla, Stockholm. To the new CSC in Järfälla, to where we will relocate our current internal sales operations from Sweden, Norway and the UK, we are now looking for a Norwegian speaking Customer Sales Support Representative to join our new team. This is an exciting team to work in, where we will provide best in class customer service to our customers within sales area Northern Europe. We offer you a chance to take part in developing a new function and growing with the organization. With us, you will experience the joy of working at a company that invests in you.

Job Summary
As a Customer Sales Support Representative, you identify and follow up on opportunities that can be converted into sales, actively promoting and selling parts, tools and service to support customers in alignment with their needs. You initiate proactive calls to understand the customers fleet status, concerns and opportunities, manage proactive backorders and ensure that customer orders are processed accordingly and in a timely manner. You support our customers via phone and email, and where required, you also visit our customers on site or meet with them at our office.

Furthermore, you handle general system and process administration, including data error management, and ensure that all activities are carried out in accordance with Sandvik’s core values and current policies and procedures.


We are looking for someone with a high school diploma or the equivalent, as well as experience from working in customer service, preferably using phone and email as tools of communication. You have good computer skills, where experience of ERP-systems and CRM (Customer Relationship Management) systems is an advantage. Since we will be supporting our customers in Sweden, Norway, Ireland and UK, it is imperative that you have fluent skills in English and Norwegian, although it is a plus if you master Swedish as well.

We recognize and value your passion and personality; characterized by your passion for customer service and interest in technology. You are a creative problem solver and enjoy working at a fast pace. With your communicative skills and professional approach to the customers you easily connect with people and build trust. Your curiosity makes you willing to learn, and your technical interest and skills enables you to grasp new systems quickly.

We are a company with an open-minded culture, actively working to create a workplace that is characterized by diversity and inclusion.



Sandvik is a high-tech and global engineering group offering products and services that enhance customer productivity, profitability and safety. We hold world-leading positions in selected areas – tools and tooling systems for metal cutting; equipment and tools, service and technical solutions for the mining and construction industries; products in advanced stainless steels and special alloys as well as products for industrial heating. In 2016, the Group had approximately 43,000 employees and sales of 82 billion SEK in more than 150 countries within continuing operations.