Office Onsite Support

Who are we?
Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future.
Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we’re expanding our global footprint in Europe, China and the US, and we’re on the lookout for new talent.
We are constantly pushing our own skills and abilities to drive change in the automobile industry like never before. We are looking for innovative, committed people to join us in this endeavour and create safe, sustainable and connected cars. We believe in the power of people and will challenge and support you to reach your full potential. Join us and be part of Volvo Cars’ journey into the future.

What's in it for you?
You will ensure that we quickly and efficiently solve the users’ IT-related problems on-site at the Volvo Cars Stockholm office. You will be part of a highly motivated global team, Corporate Service Experience.

What you’ll do
As Office Onsite Support you will support Volvo Cars in Stockholm. The team delivers on-site and remote support, providing users assistance with both software and hardware issues.  Office Onsite support is a service-minded solution-oriented support group with the users as their highest priority. The team works alongside several other support groups, including the global service desk, Network, and Config center.Alongside technical support, the team also staffs a walk-in desk. providing face-to-face 1st line troubleshooting and IT support. Windows 7 and 10 operating systems. troubleshoot and hardware support on HP, Dell, and Mac workstations. full Office suite. provide onsite support for a number of Volvo Cars Applications. basic network troubleshooting, patching, and server maintenance.  You will contribute to service improvements and process optimization.

Who you are
We are looking for a colleague who has completed Upper secondary school (High school) and has at least two years of experience from IT Service Desk as on-site support.  We see you possess good knowledge of computer hardware, peripherals, different OS deployment solutions, Mac setup, and OS. You have basic network skills, and knowledge of DNS, DHCP, and TCP/IP. We notice you have experience with Cisco switches and incident Reporting in ITSM tools. You have interest in IT and technology, are very good at troubleshooting, and organize your network and work, and are used to working on your own. Additionally, you have good Swedish and English written and spoken skills and a Swedish driver’s license B.

As a person, you are a good communicator, even in stressful situations, and are outspoken and outgoing. We see that you are a solution-, and service-oriented, team player, self-motivated, positive, innovative, engaged, and focused on a time-sensitive situation person.  We see you enjoy working with supporting activities and like delivering high service, usually with a little extra. You are interested in building a work environment based on trust. and can navigate confidently in a multicultural environment. 

It’s desirable if you have any of the following competencies: Active Directory (create accounts, and basic GPO knowledge), client OS (with Windows 7, Windows 8.1, Windows 10, and Windows Embedded), last Mac iOS (standard setup and Windows capability), server OS (Windows Server systems, and OpenVMS systems), ITIL (processes) and the automotive industry or industrial equipment.

We offer our employees great benefits such as:
• Plenty of leave to let you take time off for what's most important in life.
• At Volvo Car Group, all new parents with one year’s active permanent service now receive 24 weeks of parental leave, paid at 80 percent of their base pay. The policy is for everyone – whether you’re a designer or a plant operator, whether you work in Sweden, China, or the USA. Read more here: https://group.volvocars.com/careers/family-bond-by-volvo-cars 
• Collective Agreement and ITP pensions.
• An annual allowance to spend on your health and wellbeing.

How to learn more and apply?
Welcome with your application by submitting your resume and cover letter no later than March 8th, 2023. Please note that due to GDPR, we can’t accept applications via email. 
For questions about the position, please contact Anna Enelund Abramsson, Team Manager, at anna.enelund.abramsson@volvocars.com. 
For questions regarding the recruitment process, please contact Senior Recruiter Abigail Glez at: abigail.gonzalez@volvocars.com.