Online Services Assistant (Part Time, 75-100%)

***About us ***

Avery Dennison is a global leader in labelling and packaging materials and solutions with operations in more than 50 countries and more than 26,000 employees worldwide. The Retail Branding and Information Solutions (RBIS) division provides intelligent, creative, and sustainable solutions that elevate brands and accelerate performance throughout the global retail supply chain. We elevate brands through graphic tickets, tags and labels, embellishments and packaging solutions that enhance consumer appeal. We accelerate performance through RFID enabled inventory and loss prevention solutions, price management, global compliance, and brand security solutions. RBIS responsibly serves the global marketplace with operations in 115 locations, 50 countries, across 6 continents. For more information, visit www.rbis.averydennison.com.

*** Scandinavia Team ***

Our office in Scandinavia; located next to the central station in Malmö, comprises a small but growing team working with customers in the Nordic region but increasingly supporting our commercial teams in other European markets.

*** The Position ***

For the Online Services department we are currently looking for an energetic person to work initially on a part time and temporary basis but with the possibility to develop into a full-time role in the future.

As an Online Services Assistant you will play an important role in the support and maintenance of our relationship with Scandinavian apparel retailers and brand owners. The work involves co-operation with global production locations to ensure the smooth operation and improvement of online ordering, production and information solutions.

- Assist with statistics compilation and other reporting when needed
- Assist production sites around the world
- Check e-mails in support mailboxes as a back up to the customer responsible person, escalating issues to another department member as required.
- Investigate and resolve problems or issues for the customer through use of online systems or communication with production sites and IT Support teams.
- Administer online ordering systems (input and access information in database systems, set up and maintain products and supplier registers).

*** Position Requirements ***

- Permit allowing you to work in Sweden (Avery Dennison is unfortunately unable to assist with residence or work permits)
- Commercial education, bachelor?s degree or equivalent experience.
- Fluency in English and preferably at least one Scandinavian language.
- Good knowledge of Excel or similar spreadsheet software.
- Experience from a business to business customer service role is an advantage
- Excellent problem solving and analytical skills, investigative mindset and a keenness to resolve and find the cause of problems.
- Interest for information technology solutions and data analysis
- Highly motivated, energetic and enthusiastic personality
- Willingness to be flexible towards working hours and occasional offsite travel