OnSite IT Technician

Assignment description

For our client we are looking for an OnSite IT Technician.

Assignment Description

The assignment is for an OnSite IT Technician. Acting as back office support and 2nd line for

end users, support includes hardware (PC & Peripherals), software installation, fault analysis and user administration from an IT perspective. You will be part of a dedicated team providing support across all company business areas. The support organization is structured around regular ITIL framework, but agile experience is a plus as all IT backend teams are structured according to agile way of working.

Responsibilities include

- Monitor, handle and follow up support cases from Servicedesk
- Service and support on client installations, workstations, miscellaneous IT equipment and server administration (OS, hardware)
- Implementations, troubleshooting, software/ OS / network
- Actively communicate with Servicedesk responsible about deviation, interference and divergences
- Administrate cases within the Servicedesk system
- Administrate asset handling within the Servicedesk system
- Suggest continuing service improvement within Servicedesk organization to Servicedesk responsible


Requirements

- Solid experience with support and troubleshooting on Windows based environment.
- Solid experience in supporting commonly known software (MS Office Suite)
- Experience in support IT client hardware and peripherals
- Knowledge in IT Infrastructure
- Knowledge of videoconferencing systems
- Excellent communication skills
- Fluent in Swedish and English or Chinese and English.


Good to have:

- Knowledge in Mac & Linux client-based environment