Order Management Representative

Order Management Representative

The company:
This American company was founded in 1982 and is one of the world leaders in hard/software solutions. It employs 30.000 people world-wide in over 170 countries. Their European head-office is located in Amersfoort, The Netherlands.


Responsibilities/Tasks:
To ensure the provision of high quality order management to the satisfaction of clients through effective, timely and proactive actions that need to be taken to process orders in line with customer requirements and expectations.
To build and maintain healthy and effective working relationships with other internal departments and external contacts (dependent on task).

Execute order loading and backlog management in line with Service Level Agreement and the approved EMEA Order Management processes and procedures by using approved and recommended EMEA Order Management tools and templates.
Work closely with internal customers to ensure issues are resolved quickly.
Interact with internal and external contacts to meet and exceed customer's expectations.
Take action to solve or escalate complaints, identify need for corrective/preventive action via complaint procedure and management.
Take ownership and works pro-actively to solve order management related issues.

Receive order, Validate order, Book & clean order, handle returns, Stock rotation, Credits, Re-invoice, Unclean order flow, handle queries, Performa/order acknowledgment part of process, Unscheduled & Scheduled backlog, Invoicing, Change orders, Backlog re-price
Filing, Archiving, Perform 'special delivery/shipping instructions' , Direct customer facing via telephone/e-mail.

Requirements:
Knowledge of the EMEA business model and processes
Ability to work as a team player, flexible and result driven
In depth knowledge of order processing applications, processes, export regulations
Strongly communicative with customers, Sales offices, Supply Chain Centre (SCC), suppliers and forwarders
Commercial education, or equivalent combination of education and 1 or more years of experience in a similar or related environment, is a plus
Highly organized
Multiple language skilled
Motivation to be a part of a fast-paced, changeable & exciting company

Other:

The company offers:
International work environment in an informal and professional atmosphere.
A challenging job.