Passport and Citizenship Assistant

As a Passport and Citizenship assistant, incumbent performs full range of ACS work with highest priority given to providing services to Americans, including assistance during emergencies, to individuals arrested or endangered, and to families of deceased Americans. Has joint responsibility to ensure that all citizenship and passport cases are handled according to a complex set of laws and procedures so that the consular officer can make decisions and ensure that the legal requirements of each case are met. Provides special consular services such as notarial services, voting assistance, and tax assistance. Advises consular officers on areas of possible ineligibility or potential fraud. Secondary duties include support to the immigrant visa (IV) unit, including the performance of the range of extra-adjudicatory IV services.

EDUCATION:

Completion of Secondary School or Local Mandatory Schooling and received high school diploma



EXPERIENCE:

Three years of experience working with regulatory material in a customer service environment.



LANGUAGE:

Fluent in Reading/Writing/Speaking English is required.

Fluent in Reading/Writing/Speaking Swedish is required.

This may be tested.