Principal Technical Account Manager

As a “Principal Technical Account Manager” (Customer Service Account Management Consultant 4-Support), you will have the following responsibilities: plan, monitor, and ensure the delivery of client project services from initiation to completion; serve as technical liaison between Oracle and client to ensure all targets and requirements are completed on schedule and within scope; manage and support client go-live events; plan and manage client upgrades; support problem management activities and provide on-call incident management support for clients; develop and manage overall client technical project roadmap and domain strategy; cultivate and maintain client relationships, and facilitate day-to-day operations and communications; participate in weekly client calls; facilitate and drive client issues and risks, engaging with clients and internal teams to drive and resolve incidents; participate and facilitate cross-functional collaboration with internal and external stakeholders to execute client and solution vision, objectives, and strategy.