Problem/Incident Manager Coordinator to Scania IT

Scania is currently undergoing an exciting transformation from a traditional truck manufacturer to a provider of complete sustainable transport solutions. IT is a crucial part of this transformation as Scania’s success is depending on flexible and efficient IT solutions that support current and future business requirements.

We are now looking to increase our Incident Management group to also contain Problem management.

Problem Management aims to manage the lifecycle of all Problems. The primary objectives of this ITIL process are to prevent Incidents from happening, and to minimize the impact of incidents that cannot be prevented. 'Proactive Problem Management' analyzes Incident Records, and uses data collected by other IT Service Management processes to identify trends or significant Problems

Incident/Problem Management is a group belonging to Service Desk within End User Productivity at Scania IT and consists of 6 co-workers. Total within Service Desk we are approx. 120 employees and consultants working with the daily support of Scania IT products and services to Scania group. The vision of the section is to make Scania productive by supporting the co-workers productivity into the digital future. With our service-minded and skilled team members our mission is to empower Scania co-workers to reach their full productivity by providing value adding services that aligns with current and future needs.

Our successful candidate will be a natural leader with a passion to coordinate and lead in global priority incidents that are affecting business. Leading people in a fast pace environment through incident process is something you find both inspiring and rewarding.

Your Responsibilities

As an Incident/Problem Manager you will lead and coordinate high priority incidents affecting Scania business critical systems within the agreed solution time. As an Incident/problem Manager you should enjoy working in a sometimes high pace, having the ability to quickly get an overview over incidents with high impact on Scania business. You will be the central hub assisting the support groups to allocate resources needed to investigate and solve the incident as well as keeping the information flow to stakeholders, both inside and outside Scania IT. Furthermore, you have courage to challenge existing ways of working being creative in how you test these ideas. In this work it is crucial that we can load balance within the group and put the correct profile on the task.

The role will include on call duty every fifth week 24*7.

Your Profile

As a person you are service oriented, flexible, structured and accurate. You are used to taking your own responsibility and decisions and you are encouraged to support and lead other people in a humble manner. You are an outgoing and positive person who appreciates the value of good cooperation. Knowledge of ITIL, Agile work, coaching, facilitating and a certain measure of authority is meritorious.

Since English is Scania group language and this role is global, good English in speech and writing is a requirement.

What we offer

We offer an inspiring workplace, in a diverse team that is proud of our differences and that have great respect for the individual. With us you have a great opportunity to shape your work and your future.

In addition to an exciting career, we offer a competitive salary and other benefits, such as a company car that you can privately lease, performance bonuses, a pension plan, flexible working hours, lunch at reduced prices and much more.

For more information

Please contact Charlotta Husander, Group Manager tfn 08-553 718 52 or Katarina Ehngren, HR Business Partner tfn 08-553 898 18.

Application

Your application should include a CV and cover letter. Selections will be made throughout the application period.


Scania is a part of Traton Group and one of the world´s leading manufacturers of trucks and buses for heavy transport applications. Scania is also leading provider of industrial and marine engines. Service-related products account for a growing proportion of the company´s operations, assuring Scania customers of cost-effective transport solutions and maximum uptime. Scania also offers financial services.
Scania’s IT organisation is an integrated part of the company providing products and services to all business units worldwide. Based on deep Scania business knowledge and internal relations we balance in-house core competences and service production with services externally sourced and governed by us. We are around 1500 people and the majority is located in Sodertalje.