Process Improvement Manager 17404

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in ensuring the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.


Assignment Description
We are currently looking for a Process Manager / Project Manager
What You Will Work On
Establish and develop business processes (e.g., Sell Service, Manage Customer, align with Develop Service)
Lead and facilitate cross-functional workshops and process initiatives
Identify gaps, inefficiencies, and unclear handovers across functions and roles
Define and ensure clear process interfaces, inputs, outputs, and ownership
Document processes, sub-processes, and related instructions
Ensure processes are business-driven, customer-focused, and aligned with organizational goals
Drive alignment and adoption through stakeholder engagement and change management
Implement processes in the organization, ensuring practical usage and transition to target state

What You Bring
Proven experience in process management or process development
Experience working in business-driven environments with strong customer focus
Strong facilitation skills for workshops and stakeholder meetings
Experience mapping, analyzing, and documenting processes (roles, responsibilities, flows)
Ability to identify and manage dependencies, interfaces, and handovers
Excellent communication skills in Swedish (spoken and written)