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About Business Tech
The H&M group is on an exciting journey to meet and exceed our customers' expectations today, tomorrow and in the future. Technology development in combination of new customer behaviors are transforming the fashion retail industry. In order to cater for the individual needs of customers, Business Tech delivers solutions for the entire value chain for all our brands.
Product Area Manager - Partner Connectivity Area within Customer Fulfilment Domain
Are you up for a challenge? Are you a customer obsessed leader who always challenges the status quo? Do you think we can deliver value to our customers more effectively? If the answer is "Oh Yes!”, then this opportunity might be something for you. We are currently looking for a Product area manager to Partner connectivity within the Customer Fulfilment domain at Business Tech.
About the position
As Product Area Manager Partner Connectivity, you will be leading one of the five product areas within the customer fulfillment domain. Partner Connectivity connects all third parties within logistics and makes sure that we can fulfill the customer promise, both through 3rd party warehouses and with the best last-mile carriers. Partner Connectivity also connects to all marketplace platforms where H&M and associated brands are present. You will be part of creating the customer promise of tomorrow!
The other product areas are Allocation Precision, Inventory Optimization, Digital Core and Fulfilment Centre Operations. They are all focusing on customer centric and efficient movement and storage of goods, including inbound- and outbound logistics and warehousing.
What you will do as Product area manager
In the Business Tech Organization, you will co-lead a cross functional product development organization of approx. 100 people that delivers business and customer value, always with salesmanship at heart. You will be responsible for the overall vision, strategy and KPI fulfillment of the Product Area as well as being part of the Domain leadership team. You will build strong relationships with relevant business partners to align the Product Area roadmap with the overall strategy and make sure it delivers solutions to meet our overall business goals.
A central part of the role will be to guide and lead your team during the transformation period. We are on a journey together which means there is no clear path. You will play an important role in setting the foundation and creating our future organization including both hiring of new talent as well as developing your existing talents into becoming a full-fledged product development team.
You will co-lead the product area and collaborate with the Product Area Lead Engineer to support Product Owners and their teams to shape the end-to-end product strategy and determine business value and you will have staff responsibility for the Product Owners and competence leads. Furthermore, you will:
Drive transformation from a project organization to a product organization
Drive the shift towards in-house tech talent vs yesterday’s outsourcing model
Drive the change from waterfall way of working into agile principles and mind set
Implement agile methods and tools such as Scum, Kanban and product demos
Drive the agenda toward H&M direction of becoming the industry’s most impactful eco-system
Ensure that we productify and commercialize tech products where it makes sense incl. business models and go to market strategies
Define and secure high-level KPIs, targets and roadmap for the entire Product Area and align them with the respective Product Owners
Ensure interfaces and dependencies within the Product Area and to other Product Areas are considered
Stay in sync with the Product Owners on priorities and day-to-day decision making
Be accountable for financial impact incurred by leveraged resources and solutions in the product teams of the Product Area
Be responsible for the overall work environment for your team
Your mindset & skills
Our journey will lead to something new and exciting - we will test, fail and learn. You are an important player in this transformation; therefore we believe you are flexible, stress-resistant and able to work in an environment that is not yet formalised.
We believe that you are customer obsessed and always pushes to develop current and new innovative customer offerings. You have extensive supply chain knowledge, with experience from building and scaling technology solutions to support innovation and optimization of logistical network and flows. You stay up to date with the latest techniques for product discovery and hypothesis-driven product development, and you thrive in a matrixed organization with both complex and evolving technology and products.
You have great leadership skills and believe in a culture of collaboration, transparency, safety, and trust. You are a visionary that coaches and empower your colleagues with the most relevant competencies so they can lead, collaborate, and deliver exceptional customer and business results. We believe that you are a curious leader focused on value creation, growth and serving customers with full ownership and accountability. You have a holistic mindset and are typically skilled in breaking down silos, enable collaboration and empower teams. We call this servant leadership. Furthermore, we believe you:
Have the ability to lead an organisational unit with 100+ employees
Have hands-on experience of Agile product development
Are a great communicator with experience of bringing together multiple business partners, both internal and external, to execute on a common mission
Know how to build end-to-end product vision, strategy, roadmap and KPIs
Know how to make data informed decisions and translate customer and business insights into a product vision
Have track record of creating customer and business value through team and customer fulfilment products
Knows the space within the Logistics eco-system
Understand what it takes to build healthy, maintainable and scalable technology
Understand relevant technology trends, the opportunities they bring and when and how to use them
It’s an advantage if you have experience from Value Proposition Definition and OKR Methodologies.