Quality Manager, EMEA Service Business

Who are we?
Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future.
Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we’re expanding our global footprint in Europe, China and the US, and we’re on the lookout for new talent.
We are constantly pushing our own skills and abilities to drive change in the automobile industry like never before. We are looking for innovative, committed people to join us in this endeavour and create safe, sustainable and connected cars. We believe in the power of people and will challenge and support you to reach your full potential. Join us and be part of Volvo Cars’ journey into the future.

Your leadership will make a difference.
At Volvo Cars, we are always looking for world-class leaders who bring out the best in our people. If you want to be part of our exciting mission to change the automotive experience and make people’s lives less complicated, by leading and inspiring your team to success – then we have a job for you.

What’s in it for you?
The service business is, of course, fundamental to Volvo Cars’ success. If you are the right person for this job, you will realise the opportunity to play a key role in the company’s performance in this area. You’ll see how leveraging on the right tools, methods, processes, targets and audits will drive positive change in all parts of the company. How the organisation can be challenged to continuously improve, and how the results in terms of customer satisfaction and after sales profitability will contribute both to the company’s growth and to your own professional development. You’ll thrive and excel as our new Quality Manager, and you’ll be the one who leads the development of the EMEA Quality operations.

What you’ll do
You’ll be responsible for the coordination and management of all Quality issues within EMEA such as Workshop operations quality, minimizing repeat visits, product related issues management and follow-up. You will be the voice of the markets towards Volvo’s HQ organizations such as Car Service Business, CX, Retailer & Business Development. You’ll secure implementation of centrally lead initiatives, projects and fulfillment of service business objectives, identify and drive improvements.

You will also:
•    Drive Service Business agenda in EMEA markets
•    Work with markets to search for improvement opportunities in coordination with Car Service Business and Global Quality.
•    Coordinate and follow-up action plans with the respective markets
•    Coordination & implementation of centrally driven projects to the EMEA markets
•    Support markets in addressing quality issues to the right audience.


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Do you fit the profile?
•    BS degree in Engineering or Business Administration, MBA is an asset.
•    Excellent verbal and written communication skills in English is a must. Any additional language is an asset.
•    8+ years’ work experience. Experience in the Service Business is beneficial 
•    2-3 years management experience
•    Analytical thinking skills
•    High level of commercial understanding, business acumen
•    Proven project management, planning and business development record
•    High level of coordination and communication skills