Regional Service Manager - Mining

Epiroc is a leading productivity partner for the mining, infrastructure and natural resources industries. With
cutting-edge technology, Epiroc develops and produces innovative drill rigs, rock excavation and construction
equipment, and provides world-class service and consumables. The company was founded in Stockholm,
Sweden, and has passionate people supporting and collaborating with customers in more than 150 countries.
Learn more at www.epirocgroup.com.

Do you want to work for an industry leader experiencing strong business growth in the midst of a big technology change, where you will have big opportunities to influence how our employees and customers view us as an employer and business partner? Are you passionate about leadership and building relationships while striving to holistically understand and drive your organization to generate the best opportunities for delivering customer value? You are probably the right person to join our team!
In this role you will be responsible for the overall service operations and its development towards our mission to become a sustainable productivity partner in the Nordics and Baltics region. Your focus area will be our operations within Mining. We believe that you, through utilizing an inclusive leadership methodology where you involve, challenge and coach your organization as well as surrounding teams, will find the recipe for success in this role.
Your mission
The Regional Service Manager - Mining is accountable for development and execution of the regional and local service strategies, developing and driving the local service organization in line with the regional PSD strategy into a stable, efficient and well-managed operation. 
Collaboration is done seamlessly with support functions, sales and other business lines through planning and participation in regional strategic forums. The Regional Service Manager organizes operations and delivers results in such a way that it supports capital equipment growth and customer satisfaction in each of the local markets.
Main tasks consist of, but are not limited to:
•    Promote safety first in all activities we do and to all counterparts - customers, employees, etc. 
•    Live and support One Epiroc strategy
•    Profit and loss responsibility for the service business within the region
•    Overall responsibility of local service teams including people management, profitability and capital efficiency
•    Align ways of working with regional best practice to increase efficiency and customer satisfaction
•    Breaking down the regional Parts & Services strategy, setting targets and milestones in line with the service strategy and ensuring full deployment within the team and sub-teams.
•    Manage the business through setting clear ownerships and up to date territory management plans together with sales
•    Target setting for operations and sales to drive sustainable, profitable growth
•    Update and develop organizational as well as training needs in order to develop your organization based on market demands 
•    Follow-up of service contracts and workshops to ensure sustainable, profitable growth
•    Actively lead and develop the organization to become the best in the business and continuously increase the efficiency and customer satisfaction from service operations
•    Work actively to find new and manage current business opportunities
•    Ensure that we offer our full range of service products to our customers and propose solutions for potential white spots
Your Profile
You have preferably at least 5 years' experience of practical related experience in the mining or construction aftermarket equipment or similar role in Business-to-Business industries. We see that you have Bachelor's degree in business, marketing or related disciplines.
You are proficient in Microsoft office (Word, Excel and PowerPoint) and good at data processing and have good English skills both verbally and in writing.
You have strong organizational skills and business acumen and commercial and proactive attitude with good business understanding. Ability to transform strategy into results. With good teamwork spirit and a proactive work attitude you are able to work under pressure and pay attention to details. With Positive attitude, excellent communication and negotiating skills you have ability to lead in change, developing and matoring teams. Demonstrated excellence in the development and execution of company mission, vision and strategy.
This role requires driver´s licence.
Location
Located at any of our Mining premises in Gällivare, Kiruna or Skellefteå, Sweden or Kemi, Finland.
This position requries extensive travelling .
Application and contact
In this recruitment process, we review applications continuously. Welcome with your application as soon as possible, by creating an account in our recruitment system. Last day to apply for this position is 2023-06-29.
For questions about the position, please contact recruiting manager Björn Axelsson, Regional Business Line Manager bjorn.axelsson@epiroc.com or recruiter specialist, Maria Midell, maria.midell@external.epiroc.com