Relationship Manager - Airline & Travel

Worldline is the European leader in digital payments and number four worldwide, powered by over 20,000 employees in more than 50 countries. Every day, our technology provides the trusted infrastructure for millions of people and businesses around the world - and we're just getting started. We are on an exciting journey to lead the way towards the next frontier of payments. Our ambitions are extraordinarily high, and we need the best people in the world to bring them to life – people like you.
So if you are a highly skilled sales professional looking to make a real impact on the world, join our journey as Relationship Manager – Airline & Travel!

The Opportunity
In this role you will be based out of Sweden. You will be responsible to enable our growth in the region by nourishing, building, and developing our existing relationships with our clients with strong focus in the Nordics. You will be working with existing and new accounts and will be the main point of contact for the merchants using Worldline’s acquiring and payment services. In this role, you play the role of trusted advisor and you’re responsible for our clients’ success using the Worldline platform and tech stack.
The Airlines & Travel Relationship Manager is a crucial position that affects every level of the organization. You will be on the front lines of relationship and account development. You own the success of both our clients and our organization. Travel in this role is up to 25%.


Your day-to-day responsibilities:
You represent Worldline’s full portfolio of brands with assigned Digital customers in the Airlines & Travel vertical
You make regular meetings with the clients, identify customer needs/priorities and craft fact-based selling presentations for assigned Airline & Travel accounts
You boost all commercial activities including contract renewals, pricing negotiations and delivering against revenue targets
You work with our customers to build an understanding of their roadmap and future-proof the relationship by proactively accommodating their payment needs
You do ongoing analysis and review of business trends to identify gaps to plan and execution
You lead the annual operating plan & forecast process, collaborating with Finance, Business Units and Business Development Manager
You’re data-driven and use data analysis to identify areas where we can drive client revenue growth



Signs of success:
You’ve developed trusted partnerships with global merchants and build long-term relationships at a senior level to ensure we are the key payment processor for their online business
You create strategic business and quarterly account review plans to further enhance the relationship and profitability of our customers
You are the go-to for our customers to navigate through our company. You’re not alone in this, and work together with co-workers in the assembled account team consisting of Operational and Administrative people
You maximize growth by increasing the share of wallet and deliver additional revenue streams by up-selling new products and value-added services.
You deliver the best solution after evaluating alternative methods and explore the adaptation of policies, procedures, standards, techniques, materials, and equipment
You possess deep knowledge about our client organizations and how effective decisions are made
You understand and seek business problems specific to our company



Skills we can't do without:
Knowledge of the payments and particularly acquiring landscape
Strong commercial drive and eCommerce/Fintech market knowledge
Skilled negotiator with best-in-class communication and presentation skills
Deep interest in team building and collaboration
An abiding interest in the Fintech space and the Airlines & Travel industry
You thrive in a dynamic, multi-faceted environment


Skills we'd like to have:
You can analyse data combined with in-market understanding and develop and communicate results, ideas, and strategies.
You can lead your own personal travel schedule and T&E budget.
You master the Microsoft Office pack.
Commercial experience in payments, FinTech, or e-commerce
Knowledge of Salesforce or similar CRM tool


Grow with us, create tomorrow
At Worldline, we are dedicated to helping our people unlock their full potential - both professionally and personally. With comprehensive training and development programs, expert communities, and global mobility programs, you will always be able to develop and grow at Worldline - wherever you want to go and whatever you want to do. We also offer flexible hours and remote working, to empower you to be your best self at work and at home. 8 in 10 Worldliners consider Worldline a friendly place to work, and 9 in 10 are satisfied with the training & development they receive.
Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.
Learn more about life at Worldline on careers.worldline.com