Retail Manager

gategroup is the global leader in airline catering, retail-on-board and hospitality products and services. We provide passengers with superior culinary and retail experiences, leveraging innovation and advanced technology solutions. Headquartered in Zurich, Switzerland, gategroup deliver operational excellence through the most extensive catering network in the aviation industry, serving more than 700 million passengers annually from over 200 operating units in over 60 countries/territories across all continents. In 2018, gategroup reached approximately 43,000 employees worldwide. gategroup in Sweden have several operating units in Arlanda, Landvetter, Malmö-Sturup, Kista and Tibro. Approximately 900 employees are working at these units.

Retail Manager

The Retail Manager will be responsible for the effective delivery and administration of the assortment onboard each airline. The primary focus is on 3 aspects: Managing the range change process for onboard and pre order sales including planned assortment and monthly/weekly promotions. Management of crew engagement activities and incentives including education of crew in sales and using the onboard sales tool EPOS. Read, take action and respond to all cabin crew reports for each airline.

The Retail Manager will have a solid reporting line into the Account Directors to ensure that the service and delivery is fully embedded in the region and is aligned with the regional strategy.

Communication with the client /airline is of central importance to the success of the relationship.                                   

Main Duties and Responsibilities:


• Assortment change owner of Onboard - Project leader for the onboard production
• Project lead: lead the co operation between all involved stakeholders in Kista, Tibro, UK and Serbia, weekly meetings and chasing for progress
• Ownership of assortment range change onboard
• Ownership of the RSP's (retail sales prices) up to external approvals from customers
• Activity plan for pre-order and Onboard including Crew incentives
• Create activities for crew incentives and sales promoting activities
• Implement activities with each customer
• Follow up and analyze the result of the activities per customer

Qualifications & Skills:


• Retail experience minimum of 3 years B2B and B2C environment
• Swedish and English skills mandatory. Good understanding of Norwegian is a benefit.
• Excellent Excel skills
• Excellent communication skills

About the position:

You will be placed in our brand new office in Kista, Stockholm. 

As we are right in the middle of summer, this recruitment will be open until 2022-08-15 or longer. We will however be starting to recruit after this date, so please be patient if you don´t hear anything from us for a while. 

We look forward to receiving your application!