Return and Warranty Agent (Temporary)

Since selling our first timepiece in 2011, Daniel Wellington has evolved into a global phenomenon that has disrupted an entire industry. We are an exciting, vibrant, and innovative brand that challenges old conventions - continuously striving to enrich our customers' style through timeless pieces.⌚️

Working here, you are a part of an inclusive and diverse workplace, where we want you to be yourself. We give you trust, ownership, and flexibility in your work, and the opportunity to make an impact, directly contributing to our success. You will spend your days with collaborative, open, positive, and highly skilled people. You will learn new things, grow, and have a great time while doing so.

We're now looking for one Return and warranty Agent to join our warehouse Team in Uppsala for a temporary position running until the end of March 2024. The warehouse will be moved after that and you will also be a part of related tasks to the move.

Until then, you are one of our Return and Warranty Agents responsible for the correct assessment of returned items from both private and business customers, keeping our IT systems updated with relevant information, and communicating with other departments regarding returns and warranties. You work both administratively with your computer and hands-on with our products. Besides your main tasks, you also work with other tasks within the warehouse as the workload changes from day to day, especially during peak season which is just around the corner.

THE TASKS YOU WILL OWN 

- Quality control of returned products

- Making decisions on approved or non-approved returns, sellable or non-sellable products, and sorting them accordingly.

- Handling transactions in DW IT systems

- Communication and cooperation with customer service, sales departments and warehouse

- Investigating and solving errands related to returns, engaging with customers through e-mail until a solution is found

- Identify repeated quality or process issues and propose improvement

- Supporting other departments with our pick-and-pack process

- Aid the warehouse in the moving process 2024

WHO YOU ARE 

- English fluency

- Proficiency in Excel and other Microsoft Office Suite products

- Strong sense of quality, a trustworthy personality, and customer-oriented

- Ability to work under a high workload and work autonomously without losing quality in your performance

- Experience in ERP system operation is considered a plus

- Experience in reverse logistics handling is considered a plus

THIS IS #LIFEATDW

Are you still here? Amazing! 🙌 We aim to be transparent, and we want to give you a glimpse of what it is like working here. If you want to know what our people replied when we asked them why they like working here, you can visit our career site - (https://careers.danielwellington.com/pages/our-company-culture)

ABOUT THE PROCESS

This process will house recruitment tests as a first step and a case assignment in a later stage to help us break human biases as we believe in giving everyone an equal opportunity. Visit our career site Recruitment at DW. (https://careers.danielwellington.com/pages/recruitment-at-dw) Be yourself and hope to meet you in the process!