Return & Warranty Agent

Since selling our first timepiece in 2011, Daniel Wellington has evolved into a global phenomenon that has disrupted an entire industry. We are an exciting, vibrant, and innovative brand that challenges old conventions - continuously striving to enrich our customers' style through timeless pieces.

When you join us, you are joining a brand that values entrepreneurship and inspires growth. Together we can achieve our aim of building the world's leading accessory brand. If you would like to contribute, here's how:

We're now looking for three Return & Warranty Agents to join our warehouse Team in Uppsala. One opening is temporary for around 8 months with possible extension, and the others are long-term for an indefinite period.

Our Return and Warranty Agents are responsible for the correct assessment of returned items from both private and business customers, keeping our IT systems updated with relevant information, and communicating with other departments regarding returns and warranties. You work both administratively with your computer and hands-on with our products. Besides your main tasks, you also work with other tasks within the warehouse as workload change from day to day, especially during peak season.

THE TASKS YOU OWN

- Quality control of returned products, you will become an expert on DW products
- Making decisions on approved or non-approved returns, sellable or non-sellable products, and sorting them accordingly.
- Handling transactions in DW IT systems
- Communication and cooperation with customer service, sales departments and warehouse
- Investigating and solving errands related to returns, engaging with customers through e-mail until a solution is found
- Identify repeated quality or process issues and propose improvement
- Supporting other departments with our pick & pack process
- Be a part of the team developing the future global Daniel Wellington supply chain


WHO YOU ARE

You have an eye for details and an interest in retail products. You are a person who likes to be part of a team but manages your daily work independently.

- English is mandatory
- Proficiency in Excel and other Microsoft Office Suite products
- Strong sense of quality, a trustworthy personality and customer-oriented;
- Ability to work under a high workload and work autonomously without losing quality in your performance
- Great communication and networking skills
- Keen learner of work processes affecting the reverse logistics flow
- Experience in ERP system operation is preferable
- Experience in reverse logistics handling is preferable


THIS IS #LIFEATDW

As a member of the DW team, you are a part of an inclusive and diverse workplace, where we want you to be yourself. You are given the opportunity to make an impact and directly contribute to our success. Along with continuous learning, you will have the chance to work and interact with people from all over the world, and together we create a world-class company. You will spend your days in a collaborative and friendly environment with a highly skilled team, do great work, and have fun while doing so.

Are we ticking your boxes?

ABOUT THE PROCESS

This process will house recruitment tests as a first step and potentially a case assignment in a later stage to help us break human biases as we believe in giving everyone an equal opportunity. Be yourself and hope to see you in the process!