Sales Back Office Specialist with Swedish

Company description:
Our Global Business Services EMEA Hub in Lódz in Poland where we centralize our business processes. Our focus is on supporting faster workflows and collaboration across departments, to enable leaner operations and improved results. 1000+ strong and growing, our Global Business Services EMEA Hub in Lódz teams speak 30 languages and represent 13 different nationalities, supporting our operations in 50 countries supported on a daily basis.

Job description / Scope of responsibilities:
-Sales related activities related to order fulfillment process
-Pro-active collaboration with the account managers, project managers, product managers and other stakeholders until the cases are completed and prepared for further processing in the supply chain
-Set priorities and ensures correct and completeness of the entrusted processes within required timeframes
-Provide support with further standardizing and documenting the way of working within the sales support team
-Monitoring and making changes to all requests sent by Sales Team, sometimes multiple times
-Prepare all needed certificates and declarations to fulfil entrusted requests
-Create and maintain a total overview of all documents
-Set priorities and ensures correct and completeness of all tasks within required timeframes
-Actively support with the implementation of continuous improvement, eg LEAN tools such as Kaizen/A3
-Set up, follow and improve KPIs and SLAs agreed with all of the stakeholders in order to perfect SBO processes

Obligatory requirements:
Bachelor's degree

Language requirements:
English C1 in both speech and in writing
Swedish C1 in both speech and writing

Extras provided:
-Annual bonus based on performance achieved
-Private medical care with option to extend it to family members
-Benefit System cards
-Discount for Philips' products
-Relocation package applicable for people moving in from outside of Lódz region
-Wide variety of trainings & learning opportunities, including language upskill
-Promotion of healthy lifestyle in the office (fruits twice / week in the office, gym, massage chairs, various events