Sales Representative- Consumers - Nordic Team

Location: Ireland / Cork Salary:22K Euro/year + relocation package + flight ticket to Cork Start Date: A.S.A.P.This position includes responsibilities and activities required to take ownership of customer queries and to ensure and increase customer satisfaction with all customers who purchase through the Worldwide Store. Responsibilities: ------------------------------------------------- Activities include but are not limited to:- . Take ownership of customer queries and determine appropriate action to resolve i.e.finance or logistics issues . At all times demonstrate a high level of customer care when helping a customer and if necessary, escalate "hot" issues to Mentor or Supervisor . Provide and maintain strong, professional relationships with all of our customers and show empathy for the customer at all times.. Achieve daily service standards as outlined in Service Level Agreements . Logging and prioritization of calls from customers / agents onto GCRM database and following escalation procedures to resolve problems or issues.. Provide feedback on a daily basis to the supervisor on new emerging issues that have been discovered.. Provide positive feedback on processes / issues impacting customers to ensure an environment of continuous improvement Skills and Attributes: ------------------------------------------------------ . Excellent customer interaction skills (via telephone and email) . Excellent verbal and written communication skills . Be a confident and enthusiastic communicator.. Be a self-starter who is motivated and innovative.. Fluent English & Swedish