Sales Service Representative

This company is the world's biggest exporter of recovered paper to China.With offices in the USA and Europe and a number of paper mills in China, the company is the No.1 paper player in China.

From that time on, paper imports have surged.According to the Almanac of China's Paper Industry, the country imported 9.3 million tonnes of recovered paper in 2003, with imports of ld corrugated containers (OCC) topping the list, followed by old newspapers (ONP) and minor volumes of office waste paper and old magazines (OMG).It is expected that waste paper imports will continue to increase at an average rate of 6-8 % per year in the next few years.

Most of the material is imported from North America.'The United States is the OPEC of recovered paper', somebody once said.In 2004, total U.S.paper recovery reached well over fifty million tonnes of which about 25% was exported, making this commodity the US's biggest volume-export.Currently, China's per capita paper consumption is 30 kilogram, compared with 233 kg in Europe and 332 kg in the USA.

According to the China Paper industry Association, demand for paper and carton board will have grown to 80 million tonnes per annum in 2015, making the country the second largest consumer in the world.

In order to satisfy the growing production, by 2015 China must have added another 40 million tonnes of paper making capacity which will require a total investment of some US$ 48 billion.

As both a dedicated buyer of recovered paper and owner of a number of paper mills in China, this company is China's number one recovered paper importer as well as one of the country's three biggest paper producers

Objective/Role

The Sales Service Representative is responsible for coordinating purchase orders with transactional stakeholders : suppliers, vendors, customs agents/officers, and internal departments.The Sales Service Representative is the nexus of communication and documentary flow for each transaction, keeping regular contact by phone, fax, and e-mail.Key emphasis is placed on good communication and strong organisational skills.A basic understanding of commercial and logistical concepts is also necessary.

Key Responsibilities

- Creating and updating order files, issuing timely and accurate order documentation
- Data entry and maintenance of the database for order tracking purposes
- Resolving service problems with suppliers and vendors during order fulfilment
- Resolving discrepancies when necessary
- Tracking order completion and coordinating internally with Marketing and Logistics teams
- Archiving closed files each quarter


Requirements

- Middle Vocational Education in logistics/export
- 3 to 4 years of relevant work experience
- 1 to 2 years applied experience in commercial activity
- Good computer skills (Word, Excel, PowerPoint)
- Fluency in English
- Fluency in other EU languages a plus
- Reliable
- High service level
- Good communication skills
- Motivated
- Committed
- Affinity with working in an international environment