Salesforce Business Analyst

Company Description
Articulate IT drives excellence - not only in our performance, but also in the results we deliver for our clients. We are a management consultancy and salesforce implementation technology company that combines the insight of our strategists, the vision of our innovators, and the ingenuity of our engineers to achieve this extraordinary impact. Several top global companies trust us to build solutions critical to their operations. We are primarily headquartered in Scandinavia.
www.articulateit.se or on LinkedIN https://www.linkedin.com/company/articulateit
Roles and Responsibilities
As a Salesforce Business Analyst, you will be part of a team responsible for delivering enterprise cloud technology solutions. Our Salesforce Business Analysts wear many hats on their projects and are responsible for everything from requirements gathering, Salesforce configuration, testing, team coordination, training and post deployment support. As a Salesforce Business Analyst, you will work alongside Solution Architects and Technical Architects to design, develop, and deploy large-scale enterprise solutions all while learning and growing your skill set.
Key roles and responsibilities include:
● Work with clients and end users to gather, understand, and define business requirements
● Develop user stories and to-be process flows to support the design and development of Salesforce solutions for our clients
● Work collaboratively with team members to design a solution that will meet a client’s business requirements and fulfill user stories
● Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies
● Collaborate with developers to test and verify that solutions will meet the business requirements
● Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end user training
Qualifications
Requirements
● Experience from a sales background with knowledge of how to develop client or business solutions
● Proven ability leveraging analytical and problem-solving skills in a fast paced environment
● Detail-oriented individual with the ability to quickly ramp up on new clients, their business needs, and technologies
● Strong presentation, communication (written and verbal) skills, and interpersonal skills
● Ability to juggle and prioritize multiple tasks within a collaborative team environment
● Demonstrates flexibility and willingness to do what it takes to get the job done
● Drive and desire to learn and grow both technical and functional skill sets
● Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio
● Must have a Bachelor's Degree completed
Preferred Experience and Skills
● Experience soliciting, gathering, and analyzing user input and requirements
● Experience documenting user stories and creating to-be process flow diagrams
● Experience collaborating with business stakeholders
● Experience on a Salesforce implementation through the full Software Development Lifecycle (SDLC)
● Salesforce Admin Certification and one Consulting Cloud Certification (Sales, Service or Community)
Additional Information
Benefits
Articulate IT offers the opportunity for growth and advancement, as well as a competitive base salary, annual performance based incentives, and retirement. Please inquire to learn more about our program.
About Us
As a leading management and technology consulting firm, Articulate IT offers a range of challenging and rewarding opportunities whether you’re just starting out in your career, looking to advance your career, or seeking a senior leadership position. Articulate IT employees are ambitious, committed, passionate problem solvers.