Senior Datacentre Technician

Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Senior Datacenter Technician, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.
Empower Billions! 
Our infrastructure is comprised by a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Be at the forefront of the action in CO+I as part of our global data center operations.
As a successful Senior Datacenter Technician, your performance objectives include: 
Empowering a culture of safety, security, and compliance in all aspect of data center activities
Building strong working relationships with customers 
Understanding overall ticket management process 
Performing power cycles, swap out failed components, handle storage media, and perform troubleshooting 
Performing cable installations, hardware rack/stack installation, testing, and troubleshooting using standard data center processes
Physically assist in moving and racking equipment 
May be asked to perform tactical management tasks such as prioritizing ticketing queues, working to resolve escalations, and clearing blocking issues to enable delivery of data center support activities
Supporting the deployment of on-site DC physical infrastructure including Servers, NetDevices, SANs, Windows Server OS Support, Parts/Component replacement and physical hardware troubleshooting 
Pull required inventory as defined by inventory process with accuracy 
As required, data center Inventory and Asset Management Team with shipping/receiving and inventory management to address high work volumes
Learn, live, and coach the One Microsoft culture and values. Lead through change by bringing clarity, generating energy, and delivering success  

Preferred Qualifications: 
Technical College degree in Computer Science, Math, Telecommunications, or equivalent work experience 
Applicable certifications: CompTIA, Microsoft, Network Certifications 
Basic working knowledge of CE infrastructures (e.g. UPS, Generator, AHU, etc.) 
Ability to support frequent standing, walking, lifting, and working at heights 
Experience operating heavy-load movement equipment (pallet jacks, chassis lifts, etc.) 
Perform and execute organization's safety programs and policies, and compliance knowledge
Flexibility to work non-business hours (shifts) that may include weekends and/or holidays 
Valid license to drive standard street-legal automatic transmission vehicles within your DC's local jurisdiction