Senior Factory Technician

InfoCare Service AB erbjuder dig goda karriärmöjligheter och spännande uppdrag inom områden som installation, driftsättning och teknisk support.

Vi är Nordens ledande, oberoende tjänsteleverantör och i Sverige har vi kontor på 24 orter där våra konsulter och tekniker dygnet runt och året om ser till att våra kunder, små som stora, har fungerande och lönsamma IT-system. Våra största kunder återfinns hos allt från dagligvaruhandeln till myndigheter från norr till söder. Nu växer vi ytterligare och söker ännu fler, engagerade kollegor.

Vi söker nu en Senior Factory Technician för spännande uppdrag till vår kund i Torslanda.

Work description and areas of responsibilities

• Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to second or third level in accordance with escalation processes.
• Escalate hardware related problems to the third-party warranty and non-warranty supplier.
• Acting as a 1st level escalation point where difficult or controversial calls are received.
• Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable timeframe.
• Record incident resolutions in Service Now.
• Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes.
• Receive, escort and guide 3rd party suppliers On Site.
• Spare part administration.
• Ability to work independently and in a team environment.
• Ability to communicate well with internal and external contacts.
• Strong problem resolution skills required.
• Creation of KB articles.

The profile

High priority

Programming/Scripting: Good knowledge in at least one programming language (PowerShell knowledge is highly meritorious)

Server: Basic troubleshooting of Server Operating systems.

AD: Knowledge on - Active directory, Proxy, DNS, Group Policy.Network: Knowledge on – LAN setup, basic switching, passive networking, cable management (Data / Voice), Wireless AP.

Desktop, Laptop, Handheld devices: Knowledge on – build management, OS deployment / provisioning, common application installation and troubleshooting, Hardware knowledge, Smart Phones, Tablets, Thin Clients, PDAs.

Printers: Hands on experience on managing printers (Local & Network printers), toner /consumables (staples) / maintenance kit replacement.

Urval och intervjuer sker löpande.