Senior manager

Responsible for orchestrating and managing IT service delivery performance to ensure that contractual obligations, Service Level Agreements (SLAs), customer needs, and requirements for IT services are fully met. Work closely with the customer to maintain high availability and reliability of IT services, ensuring that IT services are designed and delivered to meet business objectives. IT Capacity (Supply & Demand) Planning & Management to ensure that IT capacity is sized to meet the required service levels and that IT management is timely and properly advised on how to match capacity and demand for IT. IT Asset & Resource Management, delivering IT Services in a cost-effective manner. Oversee financial performance, and improve productivity through effective resource utilization and asset management services to ensure that IT can effectively meet service goals in accordance with planned business objectives, ensure that there is adequate IT capacity to meet the required service levels and that IT management is properly advised on how to match capacity and demand for IT. cost-effective, in addition to providing cost-effective management of HCL's IT assets and resources used to provide IT Services