Senior Problem Manager, Remote

About the assignment:

- Location: Remote
- Duration: 01-May-2020 - 01-Jan-2021
- Apply as soon as possible
- Extent: 100%
- Please note that the mandatory requirements have to be met in full in order for us to present your profile to our Customer.


Description

A Problem Manager is accountable for Problem Management process compliance within a designated area, normally a set of one or more Services or organisational unit, with responsibility for the control of the lifecycle of Problems and Known Errors. The problem manager always has end-user satisfaction and end-user productivity in focus.

Mandatory competence and experience:

- 4-7 years experience of Problem Management.
- The consultant has to be able to analyse incidents and problems to get an understanding of what improvements are needed and to motivate colleagues and partners to work in the same direction in the improvement work.
- The consultant has to have the ability to take lead, drive and adapt to changes and new demands.
- The consultant has to have the ability to analyze reports, see and understand patterns and propose necessary actions.
- The consultant has to have the ability to act and think globally in line with the needs of IT.
- The consultant has to have experience from working with support, Incident & Problem Management processes and the ITIL framework.
- The consultant has to have experience from Problem Management SAMS, IHP and ICM.


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How to proceed with the process

- Apply for the assignment through this ad.
- State your preferred hourly rate in the application.
- Upload your CV in English in word format.
- We will revert to you if we need further information or clarification regarding your application.
- The Customer usually reverts to us within 10 working days from the last application date. We aim to get back to you promptly with any new information regarding your application or the assignment. If you have not received any information from us within this time frame, please contact us through our platform.


You will be informed about the Customer should you be called to an interview.

About Shaya Solutions

Stockholm based tech company focused on engineers, economists, technologists and lawyers within the IT, Energy and Infrastructure segments.

We focus on customer / consultant satisfaction and quality in our services offered throughout Sweden.

Our core values are Humility, Perseverance and Flexibility.

Please do not hesitate to contact us if you have any questions.

We politely decline all contact from ad vendors. Many thanks!