Senior Service Designer - Global Journey Transformation(698700)

Are you looking for the fast-paced, innovative environment of a start-up backed by the resources and capabilities of a global technology leader like Ericsson?
The Digital Transformation Office completes Ericsson’s Digital Transformation agenda through a set of global programs covering all our business and market areas. We are a global & cross-functional team redefining Ericsson’s business, focusing on superior customer experience, and outstanding operational execution.
We are looking for Senior Service Designers to join us.
You will become a part of the newly established Service Design Chapter, a competence area within the Digital Transformation Office dedicated to drive design thinking, customer-centricity, and digital experience across our transformation initiatives, striving for step changes and ground-breaking innovation.
Are you a passionate service designer with a consistent record of great designs and service strategies that meet end-user needs and business objectives? Can you lead and build positive relationships across subject areas with designers, developers, product teams, and cross-functional partners? This is the position for you!

What you will do
You will work on some of the most important initiatives within Ericsson and your work will gain executive attention! You will collaborate in multi-functional teams using design methods in combination with agile working methodologies. In the initiatives you will:

Lead design work with the teams and our customers, business partners, and staff to develop customer and employee-centric concepts
Drive the development of innovative new journeys and services from initial brief to delivery
Work with Product Owners to define both long and short-term vision and roadmap for digital solutions
Design sophisticated and fabulous customer journeys and product experiences in collaboration with end-users and product teams
Produce a range of service design artifacts for different touchpoints
Perform user research, map user experiences and customer journeys through blueprints, roadmaps, workflows, personas, and scenarios
Lead and facilitate a variety of design thinking workshops
Use visual design to tell stories and bring a narrative to life
Prototype and test to validate designs based on customer needs, requirements and behaviors


This position reports to the Service Design Chapter Lead.

You will bring
About 4-7 years of experience or more in service and digital product design, preferably as a consultant or in an equivalent position
Deep expertise in taking a broad approach to design thinking/human-centered design
Willingness to learn and understand complex processes and technologies
Ability to acclimate to working in new multi-disciplinary teams
You can share proven designs and experience of launched services that have been implemented in the real world
Experience in planning and conducting quant and qualitative user research at various stages of the design process
Experience from working as a researcher and designer in an agile product development setting
University degree in either Service Design, Design Research, Strategy Design or equivalent


Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What we offer you?
A meaningful role in writing our company's next chapter within customer experience, sustainability, and operational efficiency
Work in transformation projects with executive attention
A collaborative cross-functional global environment
A company-wide community of designers with shared assets, tools, and methods
Rotating opportunities across various programs
Clearly defined career paths
Learning and talent development opportunities
A competitive compensation package with benefits


What happens once you apply?
Come join our #TeamEricsson. Feel free to apply and include a resume in English, outlining how you meet the specific requirements of the position.
The selection and interview process is ongoing. Therefore, send in your application in English as soon as possible. We encourage you to apply!

If you have any further questions, you are welcome to contact us:
Recruiter: Dorota Baran, dorota.baran@ericsson.com
Location: Sweden or another country within CET time zone

Kindly note that we do not accept applications sent via e-mail

Please send in your application in english as soon as possible since the process is ongoing.