Senior Solution Owner, Remote

About the assignment:

- Location: Remote
- Duration: 04-May-2020 - 31-Aug-2020
- Apply as soon as possible
- Extent: 100%
- Please note that the mandatory requirements have to be met in full in order for us to present your profile to our Customer.


Description

Support all aspects of IT service delivery within the assigned platform area, e.g. operations, IT support, life cycle management and IT Service continuity management including IT Service performance in accordance with service level agreements

Lead and operate in all aspects of IT Service Delivery including ensuring compliance with legislations, policies and other requirements

Accountable for operational supplier management, e.g. responsibility for operational delivery and handling of system failures and new version rollouts

Establish internal and external agreements as required to fulfil SLA for the platform

Manage platform budget, e.g. budget and forecasts, follow up cost development and proactively drive improvements in cost efficiency

Continually review and align license forecast and to ensure license compliance

Support the Platform Operations Manager with insights for balancing the need to implement the platform roadmap and ensuring platform availability and performance

Support the Platform Operations Manager with managing successful releases of changes to the applications as needed

Engage with Platform Engineering Manager and/or Chapter Leads regarding resources and functional expertise required for run-related changes

Contribute with insights to relevant forums related to the platforms

Help in applying best practice in service operations, continually driving to improve service and performance

Mandatory competence and experience:

Solution Owner with 4-7 years’ experience

Experience of IT/Technology service operations and management including release management • Knowledge and experience of toolsets used to manage and monitor applications and infrastructure

Knowledge about the systems they are responsible for

Good written and verbal communication skills

Experience in application and infrastructure operations and management

Knowledge and experience of running and operating core systems/platforms

Ability to achieve most tasks without help and using own judgement

Delivery focused with attention to detail

Troubleshooting, analytical, and problem-solving abilities; Appreciative of complex situations with ability to achieve partial resolution

Ability to understand the role of technology as an integrated part of the business

Preferred personal qualities:

Honest, Good Attitute, Self-Organised, Leadership, Driver, Communicative, Positive, Responsible/Ownership, Structured, Solution Oriented, Result/Delivery Focused, Holistic, Sense for Details, Team Player, Independent

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How to proceed with the process

- Apply for the assignment through this ad.
- State your preferred hourly rate in the application.
- Upload your CV in English in word format.
- We will revert to you if we need further information or clarification regarding your application.
- The Customer usually reverts to us within 10 working days from the last application date. We aim to get back to you promptly with any new information regarding your application or the assignment. If you have not received any information from us within this time frame, please contact us through our platform.


You will be informed about the Customer should you be called to an interview.

About Shaya Solutions

Stockholm based tech company focused on engineers, economists, technologists and lawyers within the IT, Energy and Infrastructure segments.

We focus on customer / consultant satisfaction and quality in our services offered throughout Sweden.

Our core values are Humility, Perseverance and Flexibility.

Please do not hesitate to contact us if you have any questions.

We politely decline all contact from ad vendors. Many thanks!