Senior Support Engineer

UCG/ Radio Support is a consulting company specialized in support to the telecom and electronics industry.Mostly in the design/verification and test/industrializing areas.We have an office at Kista in northern Stockholm but are operating all over Sweden.On account of our customer we are looking for a Senior Support Engineer Qualifications: OSE Experience 3-5 years of relevant development experience Responsibilities: * Provide answers to questions in support cases from customers with valid support agreement with in stipulated time * Analysis of incoming reports * Reproduce software errors, if possible * Pinpoint the cause of the error, if possible * Create CR with accurate info for bug correction * Hand over responsibility of the CR to development team and create & maintain a living dialogue with the person responsible to solve the CR * Update the customer of the due date of the support case and the progress of the correction * Ensure that valid tests records are available for correction made * Delivery of debuglibs, patches and fixes to customer * Status reporting to customers * Onsite support at customer site * Report deviation of promised due date to customer and rapid updates of new estimated due dates * Suggest areas of improvement for tools, processes and other related topics * Be the driving mechanism, from input to output, of a support case.* Ensure that delivered items to customer fulfils their needs and drive for setting case to a resolved state.To achieve a more even gender distribution among our consultants we are positive to female applicants.We would like applicants to submit a detailed CV in Word-format.We also invite persons operating their own companies to apply.We decline approaches from recruiters and other sales persons.