Senior Support Lead

Job Description:
We are looking for an experienced ServiceNow CSM Developer with strong hands-on expertise in the ServiceNow platform and the Customer Service Management (CSM) module. The role involves developing, customizing, and integrating CSM solutions to support business and customer service operations.

Key Skills & Experience:
Strong expertise in ServiceNow
Hands-on experience with CSM module (Case Management, Accounts, Contacts, Agent Workspace)
Experience with REST and SOAP integrations
Good knowledge of JavaScript, Business Rules, Client Scripts, Script Includes
Experience with Service Portal / Customer Portal
Understanding of SLAs, workflows, and ServiceNow best practices


Good to Have:
ServiceNow CSA / CSM certification
Experience with Flow Designer and IntegrationHub