Senior Technical Service Manager – 14821

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in securing the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.
Assignment Description:
We are looking for a Senior Technical Service Manager to join our dynamic team.
What you will work on:
Manage and support business-critical HR-related IT services across the full application lifecycle, from requirements and implementation to daily operations and continuous improvement
Act as the primary interface between IT and business stakeholders, ensuring stable, compliant, and high-quality service delivery
Oversee second- and third-line support, maintenance, and operational service delivery within the application area
Collaborate closely with architects and IT specialists to translate business needs into technical improvements and enhancements
Coordinate stakeholders in a global environment and ensure clear communication across operational and strategic levels
Drive continuous improvements in incident, problem, and change management to enhance service quality and user experience
Ensure proper documentation, service follow-up, and adherence to agreed processes and standards
Support the organization’s transition toward more standardized and global IT solutions

What you bring:
Proven experience in operational service delivery management with a strong focus on support and maintenance
Experience working with second- and third-line support in business-critical IT environments
Strong communication skills and a proactive, service-oriented mindset
Demonstrated ability to manage clients and stakeholders in large, global organizations
Capability to build trust and confidence with stakeholders at both operational and strategic levels
Basic understanding of infrastructure, integrations, security, and automation tools and technologies
Fluency in both Swedish and English, written and spoken
Experience with customer-oriented technical support is considered an advantage
Experience working in a global context and familiarity with ServiceNow is meriting
A structured, self-driven, and collaborative working style with the ability to clearly and constructively articulate issues and need