Service Coordinator for the Baltic market

Techtronic Industries Nordic (TTI) is a well-consolidated international company that markets and sells a wide range of high-quality power tools, outdoor power equipment and accessories under the market's leading brands - Ryobi, AEG and Milwaukee. With an unwavering commitment to customer needs, we continue our focus on delivering innovative solutions to professional users and quality-conscious “do-it-yourself” people. If you want to help strengthen the service effort towards our Baltic customers and ensure an even better experience of our brands, you are the person we are looking for.
TTI is one of the world's leading and fastest growing companies in the development, production and sale of high-quality power tools and accessories. Our Nordic head office is located at Avedøre Holme in Copenhagen, and we are looking for a committed colleague, with a practical and hands-on mindset, who wants to be part of our Service Team as a Service Coordinator.
In collaboration with your colleagues in our strong after-sales team, you will help to further develop the department. Your focus will be on the Baltic market, where you will have the daily, operational service responsibility, including a close contact with our service partners and continued development of the service structure in the Baltics.
“We have a positive and open dialogue where we all contribute to finding solutions and answers to our customers, service partners and sales teams. We handle everything in the Service Team from start at product launches and introduction of new service concepts to aftermarket support for the entire product's time cycle” - Nordic Service Coordinator, Daniel Nolbert


Expertise with Service and Sales
In the Service Team, there are three main areas of expertise and if you have the desire, courage and drive - you will have lots of responsibility.
You are responsible for all service-related questions regarding our product portfolio for our brands Milwaukee, AEG and Ryobi. You are in close contact with our service partners, salespeople and customers and continuously optimize the collaboration. You are also helping to further develop the service concepts we want to make available in the Baltic market.
You are also accountable of training our service partners so they can use our processes and systems and know how to handle a warranty case. You are open for listening and engaging in dialogue, even in the difficult cases. Furthermore, you will train our Baltic service partners in repairing our products. You provide professional advice and practical training - also to colleagues and customers, as good collaboration skills are a big part of TTI.
The service department collects data about product use and any errors that have occurred. You are therefore good at getting to know the customer/service partner's experience of the product and what can contribute to improvements to increase product quality and quality feedback.
Analytical and solution-oriented Service Coordinator
We are looking for an analytical and proactive profile. By nature, you are service-minded and solution-oriented. You thrive on being hands-on but have an analytical eye that can help you optimize warranty costs while increasing customer satisfaction - and then you thrive on a high and efficient work pace in a department, where there is room for differences and where sparring with each other is much appreciated.
More specifically we are looking for that:
Knowledge of the tool industry is not a requirement, we can teach you that
You probably have experience from a similar position, or a technical mindset
You are practically oriented and like a hands-on approach
You speak and write English on a professional level, and then it is an advantage to be able to understand one of the other Scandinavian languages.
You can handle 20-30 travel days a year and have a B-driving license is a requirement

We look forward to hearing from you!
Jobindex is our recruitment partner for this position.
If you have questions about the job, you are welcome to contact recruitment consultant at Jobindex Sebastian Henriksen on +45 7245 9614. Please send your application and your CV via the box "Apply for the job online" as soon as possible and no later than March 21st, 2022. Interviews are held as soon as possible thereafter.
Who are we?
TTI is a fast-growing world leader in the design, manufacturing and marketing of power tools, garden equipment and floor care as well as accessories for both consumers, professional and industrial customers. The products are marketed to industries within the interior design, garden, renovation and construction industry. TTI group's ongoing strategic focus on powerful brands, innovative products and exceptional people is extensively characterizing our cultural DNA. In addition, we always see our customers as partners, and we do everything we can to support their business. TTI has globally around 48,000 employees and a revenue of 9,8 billion USD in 2020.
Techtronic Industries Nordic with over 325 employees and headquartered near Copenhagen, mainly markets the MILWAUKEE®, Ryobi®, AEG® and brands in the Nordic countries and in the Baltics. For more information, please visit TTI Group - Working at TTI