Service Desk Consultant

ST Aerospace Solutions is looking for an experienced Service Desk Consultant to support our departments and local users in Stockholm, Arlanda Airport.
ST Aerospace is a Singapore based worldwide provider of technology within the aviation industry.ST Aerospace Solutions Europe A/S is based in Copenhagen with offices and shops in Stockholm and Oslo.The IT department currently consists of 7 members of the IT Team and expanding with a new colleague.We are looking for an experienced Service Desk Consultant to take responsibility of the full scale Service Desk and Support assisting our 200 users in Stockholm and co-assisting our 600 users in Copenhagen and Oslo.
The perfect candidate is an experienced IT Supporter with minimum 3-5 years experience, familiar to IT Service Desk and General IT Support and with a good understanding of technical configuration and integration.You have previously worked in Service Desk or Support Organization as Supporter or Consultant.You have a general IT education or other relevant education.It is a must that you have a good understanding of service and support and hold strong intercultural team- and communication skills on all levels, as well as good spoken and written language skills in English.
Tasks and responsibilities:
Support of IT/IS systems with systems hosted at our Hosting Partner
HW/SW installation and configuration.Support HW/SW installations and upgrades
Application, network & printer support/troubleshooting
AD account maintenance.Maintain documentation
Purchase of HW/SW and telephony services.Participation in IT projects
Contact to users, hosting partner, IT suppliers, etc.

Competencies:
Formal IT Education.Experience from IT Service Desk / Support Position
Knowledge of network operation
Knowledge of Microsoft products e.g.Windows servers, MS Office and MS SharePoint, SQL etc.
Knowledge of Technical Software e.g.VM-Ware, VDI technology, Backup, Firewall etc.
Programming and Database skills are an advantage.Knowledge of IT Contracts and SLA

As a person you:
Are structured and disciplined, and can work efficiently in a "One man local Organization"
Are professional and service minded with a positive attitude
Hold excellent people- and communication skills at all levels
Have the ability to self motivate to take on heavy workloads and get the job done
Are a firm planner with a great overview of activities and time schedules
Treat colleagues, vendors and customers with professional and personal respect
ST Aerospace Solutions offers you:
An exciting position in our Service Desk as a part of a dynamic IT Team, where you will hold significant responsibility and be part of the IT development of the future.You will be the IT Department representative at the Stockholm site with support and backup from the Team in Copenhagen and Oslo.The expectations and requirements are high, however we offer the right person a stimulating and challenging position in an innovative global company.Salary and terms of employment is negotiated on an individually level.
Start date: As soon as possible
Salary: Qualification based