Service Desk Specialist

Tobii’s IT Department is a corporate function supporting around 700 passionate Tobiians all over the globe every day. The team works with determination, heart, and passion to deliver reliable services and support to the organization. We believe that amazing services and support don’t happen by accident!
We are looking for a driven and organized technical person to strengthen our IT Operations team at the HQ in Stockholm. The team provides support to employees worldwide, both on location and remotely. Our IT environment is a combination of Windows, Linux and macOS, with a heavy focus on Windows, Office 365, Exchange, Active Directory and Azure.
Roles and Responsibilities
In this role you will act as the primary point of contact for all IT issues. You will manage accounts and permissions, set up mailboxes, distribute equipment, solve problems with computers, software and other office technology and provide technical guidance when needed.
Your days will be filled with:
1st and 2nd line support
Handling incoming cases via ticketing system, calls and walk-in
Monitoring of systems and services
Creating and maintaining documentation

This role also involves to:
Identify systemic issues and repetitive tasks
Improve processes and routines

We are looking for someone with
Experience from working with IT Support and Incident- and Change Management.
Knowledge about Windows, Office 365, Exchange and Active Directory.
Like learning new things and keeping up to date with new technology and best practices.
Good written and verbal communication skills in English and Swedish.
Knowledge and experience in Linux and MacOS is a plus.

To be successful in this role we believe that you are a user-oriented person with an eye for detail and quality. You are well organized which helps you prioritize and handle tasks in a professional manner. As a team member you are enthusiastic with a can-do attitude.
Being a Tobiian
We believe in diversity and equal opportunity. At Tobii we want you to be yourself and we welcome applicants from all walks of life. It’s all about passion, innovation and making things real. Each day is different here at Tobii, hopefully, this is something that motivates you! We want you to be comfortable at work so come in wearing high heels or flip flops as long as you feel that's who you want to be, we're looking for a good personal fit and believe that diversity is the spice of life! Watch this video to learn more about us!
Do you want to be part of defining our future products? Please submit your resume through our website and address your questions to jens.isaksson@tobii.com Time for the next step
Next step
Submit your resume or LinkedIn profile through our website as soon as possible, don't wait! At Tobii, we move quickly!
Welcome!