Service Implementation Specialist

About Sinch
Sinch brings businesses and people closer with tools enabling personal engagement. Sinch is a leading global Communication Platform as a Service (CPaaS) provider, offering messaging, voice and video communication solutions to a large global customer base ranging from large enterprises to SMEs through a broad set of web service APIs. Sinch delivers customer engagement, helping businesses connect with people through mobile technology, leveraging a cloud communication platform that can reach every phone in the world in seconds. Sinch's APIs and the platform deal with over 30 billion engagements annually. Enterprise customers include 8 out of 10 of the largest US tech companies by market capitalization, major airlines, banks, retail, e-tail, internet, ride-hailing, parcel delivery companies and more.

Sinch was founded in 2008 and is headquartered in Stockholm, Sweden. Profitable from day one, Sinch has increased revenue and profit with 4x over the last 4 years through a mix of organic growth and a savvy M&A strategy. The business was bootstrapped by the founders and has raised capital only to fund acquisitions. Sinch has revenue of over $400M, with nearly $40M EBITDA, and employs 550 people across 40 locations, including offices in Atlanta, London, Madrid, San Francisco, Singapore and Sydney. The business publicly listed on Nasdaq Stockholm in 2015 and is now trading under the ticker SINCH with a market capitalization close to $700M as of early May 2019.

The Role
As Service Implementation Specialist you are part of a global Service Implementation team, reporting to Product Marketing Director. The Service Implementation team is responsible for on-boarding and implementing the mobile messaging solutions with Sinch clients and partners globally. 

This is a focal role in the company, and you will cooperate with all members of the Sales, Product Management, Support and Implementation teams based across all our global offices. Your core focus will be to administrate and drive client provisioning to ensure our sales and implementation cycles run efficiently. 

Primary Responsibilities

• Responsible for the performance and coordination of all Operator and Partner administration
• Maintain ordering, deployment and on-going usage of messaging services for Sinch clients
• Ownership of internal processes related to client orders and provisioning of inbound numbers or registered senders
• Communication with internal and external stakeholders to detail requirements, changes and service modification
• Keep up to date documentation on provisioned attributes with Sinch partners globally
• Review current processes and look for quality and efficiency gains where possible

What we offer 
You will play an important role in our growing and exciting journey, working with some of the best and most experienced people in the global mobile communication industry. We put a lot of emphasis on keeping a strong core team and it is therefore essential for us to find the right individual with the right motivation and potential to grow within the company.  

We are energetic, pragmatic, and humble and we get things done. As a truly global company, working with us means having the freedom and autonomy needed to succeed. We constantly challenge ourselves and each other to excel at what we do best. We motivate and encourage our employees to be their very best, every day. 

We believe in work/life balance, and in making it possible to relax, be ourselves and enjoy the working day and the challenges it brings. We want you to do your best work at Sinch and that means having fun and feeling taken care of.

Take your chance to be part of an amazing team and join our exciting journey!  

Key Requirements

• High School degree; Associates degree and/or equivalent IT work experience and training is preferred.
• Strong verbal and written communication skills coupled with detail-orientation and proven ability to work well in a self-directed manner.
• Preference for 1 – 3 years of experience using PC-based applications in the telephony or IT services industry.
• Basic knowledge or exposure to wireless carrier processing processes is preferred.
• Experiencing using web based CRM or Service Desk applications; Salesforce.com or Atlassian Service Desk/JIRA experience is a strong plus.
• Willingness and flexibility to support business needs outside normal work hours

Your Profile

• We think that you are driven and with a can-do attitude, ready to take on the challenge
• We are a global organization and require full professional proficiency in English, written and verbal
• Proficiency in Spanish is not required, but meritorious
• You have a strong sense of ownership and don't drop the ball
• You can handle may ongoing topics with several stakeholders in parallel
• You have strong organizational skills to make sure processes are followed and documentation is up to date
• You have strong analytical skills to identify areas of improvement and perform troubleshooting