Service Manager Cloud ERP

Job description
Are you passionate about creating business value with IT Solutions and want to work in an independent role in a global organisation? Are you driven by working in the interface between IT and the business and by creating business value through IT? We are looking for you who wants to be part of this journey and take overall responsibility for our new cloud-based ERP solution.

Be a part of our team
Scandi Standard's head office is centrally located in Stockholm and has a culture that is characterized by short decision paths and an open, unpretentious and welcoming atmosphere. Scandi Standard is in the middle of an exciting transformation and journey of change where you will be a key person in managing the IT delivery based on the business' needs and requirements. In the role, you will be part of the Application Management team, which consists of senior employees who all run their own teams in each area. You will report to Head of Application Management.

Responsibilities
Key responsibilities and Activities:
Service manager Cloud ERP is specifically responsible for managing Scandi Standard’s new cloud ERP solution. The role is responsible for the vendor relationship with the SaaS provider and the outsourced partner for Application Management. You coordinate the work internally with Scandi Standard’s Global and Local Process Leads, Service Desk and relevant application teams. Initially, the role will be very active in the project to set up a receiving governance organization for the new ERP solution that will be launched in 2023.


Manage relationship and contract performance with SaaS vendor and provider of Application Management services, lead vendor governance forums and manage licenses.
Manage life cycle activities, optimize performance of operations and support of the solution, align with SLA.
Manage releases & service windows, communicate to business stakeholders.
Lead governance forums with Global Process Leads, align business and IT roadmaps.
Safeguard the solution, manage quality assurance of changes, maintain guidelines, routines and documentation.
Secure working ITSM processes for Incident, Problem and Change Management. 
Adhere to compliance & security requirements.
Where applicable, coordinate solution design & development activities with key experts and service providers.


Qualifications
We are looking for
You probably have a background with several years of experience working in the interface between IT and the business, in similar roles such as Service Manager, Solution Manager or Product Owner in the ERP domain.


Able to handle many different stakeholders and move naturally between business and technical solutions.
Driven by business value creation in close dialogue with the business.
Experienced and have know-how of ITSM processes and IT governance models (ITIL, PM3 etc).
Fluent in written and spoken English.
Experienced of budget and follow-up work.
Have an academic background or other relevant experience.


We believe that you have a technical curiosity and it is particularly meritorious if you have experience or know-how of Infor’s M3 architecture and SaaS offering. Industry experience from international FMCG companies is a plus. 

We are looking for a person who is open and communicative and that can explain complex solutions in a simple way. For you, it is obvious to create structure and to organize your work to succeed with your delivery. As a leader, you are confident and unpretentious and have a holistic view from a business perspective. 

Application
Your application
We look forward to your application! Selection is ongoing and we want your application as soon as possible. Scandi Standard is collaborating with Randstad Technologies in this recruitment. Responsible recruitment consultant is Ulrika Morell and can be reached at +4676 899 54 78 or ulrika.morell@randstad.se.

About the company
About Scandi Standard
Scandi Standard is a producer of chilled, frozen and ready-made chicken products. Every day, in everything we do, we make sure that our products live up to the highest standards of quality, innovation and sustainability through our brands including well-known Danpo, Den Stolte Hane, Kronfågel, Manor Farm and Naapurin Maalaiskana. Our over 3000 team members work hard to provide good and healthy food to consumers and restaurants. They make sure families and people in the Nordic countries, Ireland and over 40 of our export markets around the world are fed with the best quality, tasty chicken. Our guiding principles While our vision, A Better Chicken for a Better Life, and strategy describe what we want to achieve, our mission and sustainability platform, The Scandi Way, together with our core values describe how we want to do it. We believe in collaboration, open-mindedness, engagement and empowerment. Our culture defines how we work together and it’s the glue that helps us come together as a group. Our company is international, yet with all the traditions and quirks that come with being local. Through it all, our common and shared ambition to always keep trying to be better unites us as one.


Openness – being transparent and honest, enabling us to help each other across countries and functions.
Challenge – challenging both ourselves as well as our industry every day. We do this by always asking questions in order to find better solutions and continuously improve. Sense of
Urgency – meaning there’s no time to waste as time waits for no one. We stay relevant by acting quickly and smartly.


We believe that the key to success is when every team member develops through driving continuous development of themself, the team, and the business while shaping a better future. For more information, see www.scandistandard.com