Service Manager-Databases

Service Manager-Databases

At Information & Technology (IT), you find outstanding opportunities to develop your skills and grow as a professional. In close collaboration with colleagues in other business units around the world, you and your team create IT innovations that support the company's overall business development and daily operations. And ultimately - you will contribute to a superior experience for the people who buy and drive a Volvo.

The Platform Services has the responsibility to provide global governance and operation to meet VCC business requirement globally. This is achieved by providing the right functions and services to enable VCC different endeavors in an efficient, qualitative and cost effective manner.

As a Service Manager you will be responsible for the day to day operations, maintenance and support of the Database service for Volvo Cars Globally and act as a subject matter expert for the service. You will participate and support negotiations of appropriate service levels and contracts as well as coordinate and prioritize development and delivery activities for the database service.

Main responsibilities

* Responsible for operation of service
* Participate in Change Approval Boards (CAB's) to review proposed service changes
* Overall service design
* Validating/approving service acceptance criteria, requirements, and solution design
* Updating Service Catalogue with new or updated services prior to deployment
* Representing the service towards customers and vendors
* Follow the market to proactively identify improvements and new service opportunities
* Contribute to roadmap development for the services, together with Service Owner, stakeholders and vendors

Required qualifications

* 5 years of experience working with IT infrastructure services, Service Management and Supplier Governance
* ITIL
* Tactical Maintenance planning and implementation
* Underpinning contracts and supplier service level management
* Lifecycle Management
* Technical knowledge within the Infrastructure area with focus on Database services (SQL and Oracle)

Personal qualities

* Fluent in English (oral and writing)
* Structured and analytical
* Self-motivated and result oriented
* Communicative, team oriented and customer focused

About Volvo Car Group
The future belongs to those who are empowered by a great idea and have the ability to carry it out. At Volvo Car Group, our vision is clear: "To be the world's most progressive and desired luxury car brand" by simplifying people's lives. We have bold targets when it comes to innovation, sales and customer satisfaction and to make this happen, we need talented people onboard. People with passion, energy, business sense and the drive to innovate. People that want to create the next generation Volvo cars in a global, dynamic and respectful environment. We will support you to reach your full potential. Join us on this exciting journey into the future.

Contact
In this recruitment process we are collaborating with Randstad Sourceright. If you have any questions regarding the position you are welcome to contact the responsible recruitment consultant Kristin Selander by e-mail kristin.selander@randstadsourceright.se note that applications by e-mail will not be accepted and that your application documents should be written in English.
Interviews will be held continuously. To apply, please register your profile and attach your application documents via the link below as soon as possible but no later than April 17th 2017.