Service Manager with an engineering heart

WHY WE WILL LOVE YOU
Do you have your heart set on creating the best engineering experience possible? Delivering rock-solid solutions at enterprise scale together with amazing engineering teams? Great, because so do we!
Engineering Services is delivering modern developer experiences, covering everything from planning out teams next software product to deploying it to production anywhere in the world. We are delivering tools and services that covers the whole software delivery lifecycle (and then some!).
We are now looking for a Service Manager to join the service area “Foundational Engineering and Engineering Collaboration” within Engineering Services.
If this sounds like you and you are also looking forward to:
problem solving and thinking outside of the box in your day-to-day work?
to work in an ever-changing landscape.
to work with an amazing team of engineers and engineering managers?
Solving problems that really makes a big difference!

Then you should keep on reading and ensure that you have your application ready, because then we are looking for you!
YOUR RESPONSIBILITIES
As a Service manager, you will be responsible for developing and implementing the service offering part of the service area including all technical and operational aspects. Such as roadmaps, SLAs (Service Level Agreements), budget as well as leading/developing co-workers and teams.
You will be responsible for “Foundational Engineering and Engineering Collaboration”, a service area that consists of four engineering managers with respective teams that are working with:
Source Code Management
Artifact Management
Secrets Management
Client near developer tooling (such as IDE’s)
In-house built developer portal
Agile planning and engineering team knowledge sharing
Engineering collaboration
And much more.

An area that delivers the core tooling and services for engineers working in our teams and on our digital products across all of IKEA.
TOGETHER AS A TEAM
In this role you will lead, mentor and coach other leaders. You will be setting a road forward for the service area and ensure that it aligns with Engineering Services strategy, consumer needs and stakeholder needs. You will also be developing the team and fostering a continuous learning culture.
You will have Engineering Managers as your direct reports and will be joining a team of Service Managers for other areas within Engineering Service.
In this role you will report to Technology Service Area Manager for Engineering Services.
QUESTIONS AND SUPPORT? LET'S CONNECT!
The role is based in Helsingborg and you will report to Technology Service Area Manager, Björn Ramberg.
For more information about the role, reach out to hiring manager If you have any questions about the recruitment process, please reach out to tech recruiter Therese Carlsson at therese.carlsson@ingka.com.
During the summer we screen candidates continuously and therefore the ad might close earlier if we find the right candidate, please apply as soon as possible!
PLEASE NOTE
Due to GDPR we can't review any applications coming to us in other ways than through our recruitment program. Our primary concern since the outbreak of corona virus has been the health and safety of our co-workers and candidates. Because of this, we have adapted our recruiting processes to be fully digital.