Service Now Solution Architect

About The Role 

You will be part of the development team, with responsibility for the overall design of our ServiceNow platform within Scania. We have one of Sweden’s most exciting ServiceNow implementation ongoing in multiple areas in the platform. 

You will contribute to the team with development and configuration, and we expect you to act as a mentor and coach for your colleagues. You will work within a large cross functional tribe of developers, product owners, solution architects and more. You will be involved in, and drive stakeholder dialogues to capture demand, manage expectations and collect user feedback, in the areas of HR, ITSM, CSM and FSM. 

Responsibilities  


• Manage key stakeholders both inside and outside the organization effectively  


• Create and maintain a technical governance strategy.  
• Working with the ServiceNow engagement team to remove technical debt and conform to ServiceNow best practices to ensure the instance's health  
• Facilitate workshops or meetings to collect requirements, present and validate solutions, and test the customer's configurations  
• Configure and design workflows on key business ServiceNow platform modules (ITSM, CSM, HRSD, FSM, GRC)  
• Use automation to optimize processes, create efficiencies, and improve productivity  

Required Skills/Certifications:  


• Hold ServiceNow System Administrator and/or and ServiceNow Implementation Specialist certifications  
• Experience configuring and supporting the ITSM, CSM, HRSD, GRC modules  

Desired Skills/Certifications:  


• Ability to work independently without relying on significant management oversight  


• Strong attention to detail and organizational skills  
• The ability to utilize critical thinking to complete tasks  
• Multitasking skills and ability to keep up in a fast-paced work environment  
• Ability to manage customer and stakeholder expectations  

As a person you have 


• Strong interpersonal skills with a collaboration mindset both within and outside the immediate team   
• Passionate about working in a fast-paced global environment 
• Respect working in culturally diverse teams 
• Creative and solution oriented 
• Willing to take on new challenges and drive them to completion. 

Life at Scania IT   


• At Scania We offer you a remarkable career and the opportunity for development through training is great. Scania has a flexible view and approach of the working place and focuses more on achievements. Here you get to be the face of one of the industry's strongest brands towards suppliers. (Other benefits at Scania are a company car, performance bonuses, a pension plan, flexible working hours, lunch at reduced prices and much more.  

We are really looking forward to your application! 


• Kindly apply as soon as possible with CV and cover letter, but no later than 2022-10-07, since selection and interviews will be held throughout the whole application period. 

  

Kindly note that a background check might be conducted for this position.