Service Operations Area Manager

About the assignment
You lead your line organisation as well as the IT service dimension for your solution areas within Operations & Shared Services.

You will network with Business Solutions with a responsibility to understand their needs and identify the possibilities and opportunities. You do this with a detailed knowledge of the existing IT Services, professional services and technical services that we today deliver. You challenge the existing with identifying the gaps in the current offer by being innovative and flexible, securing delivery.

You will together with your unit secure day-to-day operations of applications and infrastructure services within your area. You will contribute to project success by providing competence and securing receiver actions for a smooth service transition.

You will be working in close cooperation together with stakeholders to secure IT service deliveries to IKEA where you are the escalation point.

You contribute in governance forums, steering groups and other forums connected to the solution areas. You have an accountability of having the legal contracts and agreements in place; securing that we deliver high performing stable services according to the agreements.

About you
For us at IKEA, the most important thing is that you share our values and that you are passionate about our vison and business idea. As a person you are humble, have a great willpower with the ability to create togetherness and enthusiasm around you.

We believe you are a natural leader with the genuine passion in developing and leading people and business. We think you have previous experience from line management or other leadership assignments with experience of leading in a global organisation.

You are business minded and customer oriented in everything you do, with a high ability to drive change. You have a solid knowledge of end to end service operations and you are always interested in finding solutions and better ways of working. You lead through the value chain with a holistic perspective.

We believe that you have a good understanding of legal and contractual knowledge of Service Level Agreements together with a good understanding how IT and business together create value and solid knowledge of Information Technology and service operations.

You are eager to learn what our capabilities are and understand what needs and wishes your business solutions have. You are experienced in financial management and change management.

Operations & Shared Services is part of IKEA Business Solutions with the purpose to enable large development programs as well as fast, innovative, customer focused results and safeguard running business. We strive for excellent leadership in all positions to lead business and people together. We aim to integrate perform & deliver and learn & develop as the two dimensions in our everyday work. The IKEA culture is a crucial factor of our success and our values influence everything we do.

As Service Operations Area Manager you are overall responsible for all aspects of IT service delivery for the solution area of Inter IKEA Systems (Franchise), Industry and IKEA Shopping Centers.