Service-oriented and fluent in German? Xplora is hiring!

Are you fascinated by tomorrow's technology and looking for a full-time position at innovative Xplora? Xplora needs someone who is passionate about the customer journey and has experience as technical support!

Xplora connects families through their high-quality wearables allowing parents and children to stay connected throughout the day. They are growing fast and are looking for a full-time employee to be based at their Oslo office.

You will be part of a fast-growing international team in Oslo that delivers first line support to customers across multiple channels and countries. Your main tasks are to deliver great service and resolve customer issues quickly and satisfactorily. You will assist customers with the setup of their product, help them with the purchase process and answer general questions as well as solving minor technical issues.

The role of Customer Support Specialist will be part of the customer service team however will report directly to Head of Amazon Customer support.

What Xplora can offer you:
- Positive, exciting and hectic environment
- A position that can offer both professional and personal development
- A challenging position which requires great strength and focus
- Pleasant, caring and professional colleagues
- Competitive conditions, salary according to qualifications

Responsibilities:
- Reviewing customer feedback
- Reaching out to existing clients to improve their experience
- Proactively working to ensure best customer journey
- Managing customer opinions and expectations
- Handle customer inquiries, omni-channel including Amazon
- Master Zendesk

This is a full-time position. The working hours will be between 08:00 – 16:00 on weekdays. This is the perfect position for you who are fluent in English and German, and have experience and an interest in technology!

Xplora is centrally located at Steen & Strøm, Oslo. Accession to the position will be as soon as possible and we will contact relevant applicants continuously, so please do not wait to submit your application if this sounds interesting!

Din profil
This is what we are looking for:
- Customer care experience from the telecommunications industry
- Distinctive approach to service and good customer care
- Be robust in relation with coping with a high speed work environment
- Master English both orally and in writing
- You speak German fluently
- It is an advantage if you speak spanish, but not a requirement
- Ability to work well within a team and independently
- Self-motivated and enthusiastic
- Ability to prioritise tasks
- Good interpersonal skills with the ability to interact at all levels
- Ability to work under pressure
- Highly motivated and determination to achieve all goals and KPIs

We look forward to receiving your application with your CV and a short letter of motivation. We at StudentConsulting are involved in the recruitment process and will contact relevant candidates continuously, so please apply today!

Om företaget
Mångfaldigt prisbelönta StudentConsulting är ett av Skandinaviens största och ledande rekryterings- och bemanningsföretag med fokus på studenter, akademiker och yrkesutbildade. Tack vare ett stort nätverk och lång erfarenhet har vi tillsatt över 20 000 jobb det senaste året. Vi erbjuder intressanta och utmanande tjänster på både hel- och deltid inom områden som IT, teknik, ekonomi, administration, HR, marknadsföring, kundtjänst, försäljning, industri, produktion, logistik och transport. Hitta din framtid på www.studentconsulting.com