Service Owner | Network Operations (Infrastructure)

We are now looking for a Service Owner to our Network Operations team who will be a part of developing the Network services area and challenge the status quo. You will work in an innovative environment, finding new solutions and driving out-of-the-box ideas. This role will require hands-on activities as well as team leadership and strategic planning.

Let us describe the challenge we offer

The Network Operations function is part of the Digital Worklife product area & Enterprise Services Domain. Enterprise Services strives to harmonies strategy, technology, and operations across domains and boundaries, creating an intuitive and symphonic digital enterprise.

This role will specifically be a part of the Digital Foundation area, which is responsible for developing, delivering, and maintaining infrastructure services that enable the enterprise business operations of Polestar. The Network Operations team is responsible for the global network delivery and is continuously improving the network infrastructure services of Polestar. The Digital Foundation area and Network Operations are driven by business needs and the vision of an easy-to-use, high-performing and modern infrastructure service.

You will lead the Network Operations team with the aim of evolving and shaping the global Network services together with the Digital Lead, to serve the wider Enterprise community at Polestar with the flexibility to adapt to future needs.

As the Network Operations Service Owner you will be responsible for the execution of deliverables and roadmap for the Network service. The role also includes translating business objectives and needs set by Digital Lead, Digital Product Manager (DPM) and business stakeholders into technical deliverables and features, as such. The Service Owner is an executor and the visionary force behind the technical solution/service, working closely with the business stakeholders, end users and other Enterprise areas to deliver new or updated digital services/platforms.

This position is located at our Lindholmen office in Gothenburg. We understand that work-life balance isn’t easy, and of course, welcome our employees to work flexible hours and from home a couple of days per week if needed. We believe in empowerment.

What you’ll do

You will be responsible for daily execution and planning within the digital team, which includes coordinating and delegating the team's responsibilities and working proactively with removing obstacles to team deliverables. You will work with the Digital Lead in service evolution, continuous improvement and setting requirements towards service providers

It also includes setting the Digital Service’s technical direction with the business vision, needs and objectives in collaboration with Digital Lead, suppliers, and other Enterprise Service Leads.

You will also:

- Mentoring and coaching for the Identity team members and engage hands-on in the daily operations of the team
- Establish/organize the team’s service operations, including elements such as, releases, end user training, service transition and incident management (KB, SLA levels
- Supporting the team in problem-solving, balancing priorities and clarifying trade-offs


Who you are

We are looking for someone with strong collaboration and communication skills in cross-functional teams and towards stakeholders. You should also have proven knowledge and experience of working in a similar role, understanding standard precision practices, technology and supporting industry principles. You are a person with a problem solving and service minded attitude and you have an easy way of understanding the bigger picture and can break it down into deliveries.

To be a great fit for this position we believe you:

- Have 5+ years of experience in information technology or a business function related to Network and Infrastructure


- Are seen as well-oriented within the technical components of Network and Infrastructure concepts at the same time as you are a seasoned technical leader with deep insights and experience in managing global digital managed services
- Proven experience and responsibility working with outsourcing partners and supplier relations
- Have experience in agile ways of working, as well as strong skills in managing technical priorities within the backlog and certifications or hands-on experience from relevant Service Delivery frameworks/practices is qualifying


At Polestar, you will be part of a cross-functional and international team, with English as a natural language for written and spoken communication. Since Polestar’s in a scale-up phase you thrive by working in a fast-paced environment.


People at Polestar

We know that a change is needed. We also know that each one of us can help bring about that change. Our commitment to becoming climate-neutral by 2040 is just as important to us as being inclusive, diverse, and innovative. Together, we are creating, collaborating and experimenting to usher in a new era of sustainable mobility.

We are an electric performance brand, determined to improve the society we live in.

Is this you?
If you are interested in joining the Polestar family, don't wait with submitting your application. We apply a continuous selection process and the job post will be open until the position is filled.

Are you ready for the journey? Which is electric by the way...

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